Kevin Thomas, Chief Executive, Transport for Wales Rail Services commented:
“Our customers, the people of Wales and border areas, deserve a rail service that matches Welsh Government’s vision. We know people have high expectations of the transformation that will happen in the coming years. We’re determined to win their trust and develop a rail service that exceeds their expectations.
All public areas are being heavily cleaned, including platform furniture, signage, information boards, lighting, waiting shelters, overhanging vegetation, car parks, footbridges, station buildings and ingrained historic graffiti removal.
TfW customers can now be compensated for 15-minute delays
Customers are now able to claim 25% of the cost of the single fare or 25% of the cost of the relevant leg of a return ticket for delays of between 15 and 29 minutes.
Rail journeys over 50 miles now cheapest ever as Transport for Wales (TfW) launches first pricing initiative
We know what cheaper train travel means to you.
We introduced limited time special offers on our off-peak tickets for trains in and around the Swansea, Wrexham and Rhymney areas
Through the reopening of the Halton Curve track, Transport for Wales will now run 215 new services per week and improved connectivity will provide a major economic boost for the region.
The additional services have also led to the creation of 30 new jobs and connects to the John Lennon Airport.
We've launched a trial of smart ticketing between Wrexham and Shrewsbury and on station between Penarth and Cathays route.
Increased capacity on Valley Lines through the introduction of additional refurbished trains
New Fares initiatives with better fares for 6-18 year olds
Brand new trains on the Cwmbran, Marches and North Wales lines and the West midlands corridor
Wrexham to Bidston service doubled by 2022
4 trains an hour to the Heads of the Valleys and improvements across Wales, as part of our timetable transformation
New direct services between Manchester Airport and Bangor by 2023
Brand new trains between Penarth and Rhymney
New station at Cardiff Bay and Loudoun Square
Introduction of a new first-class service from Swansea to Manchester from 2024