As the main operator of the railway in Wales, the Welsh language is really important to us.

In fact, we hope that you have noticed the improvements to our Welsh language service over the past few months:

What’s happening?

• We’re upgrading more trains to include Welsh language automated announcements week by week.
• We’re upgrading more stations to have Welsh language announcements week by week.
• We’re growing our communications teams to enable us to talk to you in Welsh whenever you need.
• We’ve introduced a Welsh language phone line for train enquires with Welsh language operators.
• We’ve been developing our communication systems to allow us to contact you in the language of your choice.
• We’ve been supporting national Welsh language events and will be developing our engagement over the coming years.
• We’ve been working with local communities through our Community Rail Ambassadors and will be developing our support.
• We’re introducing Welsh language learning opportunities for our staff and fully supportive of their Welsh language efforts.

Our promise:

• We will not stop working towards our ambition of running a fully bilingual service.

• We’ll be a keen supporter of Welsh language cultural events.

• We’ll be engaged and supportive of local communities.

• We’ll pioneer multilingualism in the UK railway industry.

What’s next?

We’ve been working hard behind the scenes to develop innovative multilingual solutions that will help us to deliver a truly bilingual service.
Here are some of the improvements that we have planned:

Current Road Map