Every period we hold Customer Satisfaction Surveys and Mystery Shopper Surveys to get feedback from our customers on everything from the ticket buying experience right through to the station and your actual journey. You can view the results here
The vast majority of customers pay their train fares in full, before boarding trains with no problem. However, a small minority demonstrate intent to avoid paying train fares to the detriment of the vast majority of law-abiding rail users. Read our Revenue Protection Policy here
This site hosts key regulatory documentation and other information in respect of the role AKIL undertakes as Infrastructure Manager for the railway network running from Cardiff to Treherbert, Aberdare, Merthyr Tydfil, Coryton, Rhymney and Cwmbargoed (known as the Core Valleys Lines), as well as hosting consultations run by AKIL.