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  • Customer satisfaction surveys
    Customer satisfaction surveys
    Every period we hold customer satisfaction surveys to get feedback from our customers on everything from the ticket buying experience right through to the station and your actual journey.
    Find out more
  • Mystery shopper survey
    Mystery shopper survey
    Every period we hold mystery shopper surveys where we send people on journeys across our network to gather insight on everything from the ticket buying experience, experience with TFW Staff and right through their actual journey.
    Find out more
  • National rail passenger survey
    National rail passenger survey
    Transport Focus consults more than 50,000 passengers a year to produce the National Rail Passenger Survey (NRPS) – a network-wide picture of passengers’ satisfaction with rail travel.
    Find out more

Did you know about...

  • Did you know?
    Multiflex Tickets
    Are our lowest Single fare for hundreds of regular journeys
    Available exclusively on our App
  • Did you know?
    Plan ahead. Reserve a place.
    We’re doing all we can to help everyone travel safer at the current time.
    Reserve a place
  • Did you know?
    Travel safer
    You can plan ahead and decide when to travel using our Capacity Checker.
    Let's try it