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  • Customer satisfaction surveys
    Every period we hold customer satisfaction surveys to get feedback from our customers on everything from the ticket buying experience right through to the station and your actual journey.
    Find out more
  • Mystery shopper survey
    Every period we hold mystery shopper surveys where we send people on journeys across our network to gather insight on everything from the ticket buying experience, experience with TFW Staff and right through their actual journey.
    Find out more
  • National rail passenger survey
    Transport Focus consults more than 50,000 passengers a year to produce the National Rail Passenger Survey (NRPS) – a network-wide picture of passengers’ satisfaction with rail travel.
    Find out more

Did you know about...

  • Did you know?
    Multiflex Tickets
    Are our lowest Single fare for hundreds of regular journeys
    Available exclusively on our App
  • Did you know?
    You can go paperless
    Buy your ticket at a ticket vending machine then tap in/out at stations.
    TfW Smartcards
  • Did you know?
    You can check how busy your train is likely to be?
    So you can decide the best time for your journey before you book.
    Let's try it