Accessible Travel. We’re committed to delivering an excellent service for all of our customers. Here you will find all the information you need to plan your journey, book assistance and learn about our plans for enhancing accessibility.
Booking assisted travel
Booking assistance is easy and we’ll always do our best to help you whether you’re travelling at short notice or booking assistance in advance.
Mobility scooters and wheelchairs
You can bring your mobility scooter on our trains as long as it meets our guidelines.
Find out about on-board facilities to help you plan your journey.
Please be aware that types of train that do not feature fully accessible facilities, including toilets, are operating on some routes. We apologise for this inconvenience and are doing all we can to improve this situation. Details of the routes and times of services impacted by this issue will be published on this website soon.
Tickets and discounts
There are lots of ways to buy your tickets and many discounts on offer to suit a range of needs.
Check what accessibility features each station has, based on your access needs.
Policies and information
Find out about our policies and what we’re doing to improve access for our disabled and older customers.
Initiatives for independent travel
We support many schemes to help customers with access needs to travel comfortably, safely and as independently as possible.
Our Accessibility Panel influences our policies and advises us on how to support disabled, Deaf and older customers to use our services effectively.