Initiatives for independent travel
We are always working on new initiatives to help customers with access needs travel comfortably, safely and as independently as possible.
Orange Wallet Scheme
The Orange Wallet is for anyone who'd like support to communicate with staff when travelling by bus or train. It's particularly designed for passengers with an Autism Spectrum Disorder. Find out more about the Orange Wallet scheme.
Our bilingual audio guide assists customers with sight loss to plan their journeys by train. The guide gives information on what assistance can be provided at stations and on trains, how to check what facilities are available at stations and how to buy tickets.
To download the guide chapter by chapter to a computer, phone or mp3 player, please click here.
Assistance Dogs Travel Scheme
We support the 'Assistance Dog Travel Scheme' in partnership with Assistance Dogs (UK). Find out how the scheme helps assistance dogs and their handlers.
Assisted travel awareness talks
We visit local groups to talk about the assistance available at our stations and on our trains, how to buy a ticket and book assistance, station and train facilities, and what discounts are available.
We can also arrange familiarisation trips so you can experience a journey by train with us.
To arrange an awareness visit, contact our Customer Relations team on 03333 211 202 or email us firstname.lastname@example.org