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Initiatives for independent travel

We are always working on new initiatives to help customers with access needs travel comfortably, safely and as independently as possible.


  • Orange Wallet scheme
    Orange Wallet scheme
    The Orange Wallet Scheme is a collaborative project funded by the Welsh Government as part of the All Wales ASD strategy.  It's for anyone who may find it difficult to communicate their needs when travelling on public transport.
    Find out more
  • Assisted travel audio guide
    The bilingual guide is available to assist customers with sight loss plan their journey by train. It provides information on what assistance can be provided at stations and on trains, how to check what facilities are available at stations and how to buy tickets. To listen to each chapter, please click the links below.
    Find out more
  • Assistance Dogs
    Assistance Dogs
    We offer the Assistance Dogs Travel Scheme in partnership with Assistance Dogs (UK). The scheme aims to raise awareness of the needs of assistance dog owners among rail staff and customers. 
    Find out more
  • Assisted travel awareness talks
    We visit local groups to talk about the assistance available at our stations and on our trains, how to buy a ticket and book assistance, station and train facilities, and what discounts are available.
    Find out more
  • The Sunflower Lanyard
    The Sunflower Lanyard allows the wearer to discreetly indicate that they may have additional needs that are not immediately obvious.
    Find out more
  • BSL Interpretation App
    Transport for Wales are partnering with InterpreterNow to aid communication between our Deaf BSL customers and our front line colleagues.
    Find out more

Did you know about...

  • Did you know?
    Multiflex Tickets
    Are our lowest Single fare for hundreds of regular journeys
    Available exclusively on our App
  • Did you know?
    Plan ahead. Reserve a place.
    We’re doing all we can to help everyone travel safer at the current time.
    Reserve a place
  • Did you know?
    Travel safer
    You can plan ahead and decide when to travel using our Capacity Checker.
    Let's try it