We offer the Assistance Dogs Travel Scheme in partnership with Assistance Dogs (UK). The scheme aims to raise awareness of the needs of assistance dog owners among rail staff and customers.
Assistance dogs undergo intensive training in preparation for travel on public transport. They're trained to sit at their owner's feet and need space to sit or lie down during their journey.
Assistance Dogs (UK) represents eight registered charities: Guide Dogs, Canine Partners, Dog A.I.D, The Seeing Dogs Alliance, Hearing Dogs for Deaf People, Medical Detection Dogs, Support Dogs and Dogs for Good.
How it works
The scheme helps assistance dogs and their owners travel comfortably and safely on our trains by giving a 'protected space' for the dog.
You get a personal, highly visible and reusable 'Assistance Dog Under Seat' card that slots into the standard seat reservation holder on top of the seat next to the one that you're sitting in. This lets other customers know the seat, and the space under it, should be kept free for your dog.
If you need help getting on and off the train, or finding your seat, ask the conductor or one of our station staff for assistance.
Apply for your card
Email us with your name and address: Community@tfwrail.wales
We'll post your card to you within seven working days. You can use it on any train service operated by us.
For any questions about the scheme, contact our Customer Relations team on 03333 211 202 or email Community@tfwrail.wales.
For services you can reserve seats on, the Assisted Travel team can also reserve two seats – one for you and the other for an assistance dog to lie in front of.