We're working in partnership with local authorities and other public transport providers on promoting the Orange Wallet as a communication tool for passengers.
The Orange Wallet Scheme is a collaborative project funded by the Welsh Government as part of the All Wales ASD strategy.
It's for anyone who may find it difficult to communicate their needs when travelling on public transport.
Who it's for
The Orange Wallet is for anyone who would like support to communicate with staff when travelling by bus or train. It's particularly designed for passengers with an Autism Spectrum Disorder. However, it can be used by anyone with a hidden disability who may like to communicate to staff non-verbally. We are also recommending passengers who are exempt from wearing a facemask to use the Orange Wallet scheme with the ‘Face Covering Exemption’ inserts.
How it works
The wallet has plastic pockets where you can put words and pictures to help you communicate your needs to transport staff across Wales. Show it to the station and on board staff when you're travelling or buying a ticket. They're trained to recognise the wallet and provide appropriate help.
How to create words and pictures
Download templates online, or create your own pocket inserts by cutting paper to 90x60mm.
There are more Orange Wallet downloads available from the ASD info Wales website
In an emergency
We recommend that you have contact details in your Orange Wallet of the person you'd like us to call in an emergency. Just show your wallet to a member of staff to indicate that you need help.
Get your Orange Wallet
Contact us with your address and we'll post a wallet to you:
- By phone: call us on 03333 211 202
- Email: Community@tfwrail.wales
- In person: you can pick up a wallet from some local libraries - for details visit the ASD info Wales website.