Initiatives for independent travel
We are always working on new initiatives to help customers with access needs travel comfortably, safely and as independently as possible.
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Orange Wallet schemeThe Orange Wallet Scheme is a collaborative project funded by the Welsh Government as part of the All Wales ASD strategy. It's for anyone who may find it difficult to communicate their needs when travelling on public transport.Find out more -
Assisted travel audio guideThe bilingual guide is available to assist customers with sight loss plan their journey by train. It provides information on what assistance can be provided at stations and on trains, how to check what facilities are available at stations and how to buy tickets. To listen to each chapter, please click the links below.Find out more
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Assistance DogsWe offer the Assistance Dogs Travel Scheme in partnership with Assistance Dogs (UK). The scheme aims to raise awareness of the needs of assistance dog owners among rail staff and customers.Find out more -
Assisted travel awareness talksWe visit local groups to talk about the assistance available at our stations and on our trains, how to buy a ticket and book assistance, station and train facilities, and what discounts are available.Find out more
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The Sunflower LanyardThe Sunflower Lanyard allows the wearer to discreetly indicate that they may have additional needs that are not immediately obvious.Find out more
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BSL Interpretation AppTransport for Wales Rail Services are partnering with InterpreterNow to aid communication between our Deaf BSL customers and our front line colleagues.Find out more
Did you know about...
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Did you know?Multiflex TicketsAre our lowest Single fare for hundreds of regular journeysAvailable exclusively on our App
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Did you know?Plan ahead. Reserve a place.We’re doing all we can to help everyone travel safer at the current time.Reserve a place
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Did you know?Travel saferYou can plan ahead and decide when to travel using our Capacity Checker.Let's try it