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Policies and information

Working with our rail industry colleagues and the Welsh Government, we have ambitious plans to improve the accessibility of our services.

Accessibility Information for Older and Disabled Passengers

Our Making Rail Accessible: Helping Older and Disabled Passengers guide includes accessibility information about our stations and on our trains, and advice on the assistance available when you travel with us.

Our Policies and Practices

You can also read more about our commitments to equality and improving accessibility in our Making Rail Accessible: Guide to Policies and Procedures.

If you would like copies of these guides in an alternative format please contact Customer Relations on 0333 3211 202 or