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Travel safer. Plan ahead. Reserve a seat.

We’re doing all we can to help everyone travel safer at the current time.

Seating is limited on our trains to help social distancing. If you are traveling between Shrewsbury to Aberystwyth and Pwllheli, before you start your journey always reserve a seat as well as buying a ticket. This helps to maintain social distancing for everyone. There is no charge for reservations on TfW services.

Without a reservation, the train you want may already be full.

 

How do I make a reservation?

Reservations can currently only be made up to 7 days before your journey.

Online
Reservations can be made at the same time as buying your tickets on our website and on our app.
At a Self-Service Ticket Machine

When buying tickets from a self-service ticket machine at one of our railway stations you’ll also need to:

Reserve online

  • Visit this web page to make a reservation on the TfW service(s) for which your ticket is valid.
    We’ll then email it to you. 

 

Call 0333 3211 202

  • To speak to our team who’ll make a reservation for you.
At a Station Ticket Office
When buying tickets at a station ticket office, our Customer Service colleagues can help make reservations for all applicable parts of your journey.

 

Got a ticket but no reservation?

If you already have a TfW train ticket but no reservation or you have a multi-journey ticket (typically Season Tickets including Smartcards, Multiflex carnet, Anytime tickets with a return portion valid for a month, Rovers and Rangers and Concessionary travel passes) you should make a reservation before starting all parts of your journey. 

Make a reservation online

Call 0333 3211 202

 

Need to know:

Our reservations are subject to availability. If your intended train is fully reserved, you may need to make this journey at a different time when reservations are available.

If you then need to change or cancel tickets call 0333 3211 202 or talk to our Customer Service colleagues at a station. There may be an administration charge for some ticket alterations. Changes to e-tickets purchased on this website and the TfW Rail app are free when made via the website.

Please bring proof of your reservations for all parts of your journey, including both outward and return legs for the relevant tickets. Regular checks by our staff mean you may not be allowed to travel if you don’t have a reservation.

Reservations can currently only be made up to 7 days before your journey. Many types of train ticket, however, may be purchased up to 12 weeks before travel. Also, multi-journey products, such as Season tickets, can be purchased for travel over long periods – up to a year. Please ensure you get a reservation for all the train journeys you’ll make.

You must also have a valid ticket for your journey.

This website provides reservations for Transport for Wales train services only. If your journey also involves other train operators, please check with them before you travel if they require reservations to be made.

 

Which trains have most space?

You can find out before you travel which of our trains typically have plenty of space for social distancing and which ones may be full. 

Capacity Checker

 

Don’t forget, you must wear a face-covering on trains and at stations unless you are exempt.
More information on how to travel safer can be found here