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Travelling over Christmas and the New Year with Transport for Wales

Christmas is traditionally a busy time for engineering work as Network Rail makes the most of the network being closed on Christmas Day and Boxing Day. Services also finish earlier on Christmas Eve and New Year’s Eve.

An overview of Network Rail Christmas engineering work across the whole of the UK network can be found here www.nationalrail.co.uk/christmas

Here’s a summary of what’s happening on the Transport for Wales network and how it will affect services over the Christmas and New Year period. However, it’s advisable to check your specific journey plans before you travel, on the online journey planner.

  • Train Service Amendments

      • Monday 23 December 2019
        Services are expected to operate as normal

      • Tuesday 24 December 2019
        From 20:00, services will start to shut down for the Christmas holiday. Please check your journey plans here

      • Wednesday 25 December 2019
        No service on Christmas Day.

      • Thursday 26 December 2019
        No service on Boxing Day

      • Friday 27 December 2019
        Due to essential Network Rail upgrade work
        A rail replacement bus service will run between

        • Cardiff – Ebbw Vale Town

        • Bridgend – Cardiff Central – Newport – Cwmbran

        • Cardiff – Cheltenham Spa

      • Saturday 28 December 2019
        Same as 27 December see above

      • Sunday 29 December 2019
        Same as 27 December see above

      • Monday 30 December 2019
        Same as 27 December see above except train services will run between Cardiff Central and Bridgend between 0600 and 1800.

      • Tuesday 31 December 2019
        Same as 27 December see above except an amended train service will run between Cardiff Central and Bridgend

      • Wednesday 1 January 2020
        Same as 27 December see above except an amended train service will run between Cardiff Central and Bridgend

        • A rail replacement bus service will run between Chester and Manchester Piccadilly

      • Thursday 2 January 2020
        Services back to normal

  • Customer Service Opening Times

    • Saturday 21 December
    • Customer Relations - 08.00 until 20.00
    • Call Centre - 08.00 until 20.00
    • Live Twitter - 08.00 until 20.00
    •  
    • Sunday 22 December

    • Customer Relations - 11.00 until 20.00
    • Call Centre - 11.00 until 20.00
    • Live Twitter - 11.00 until 20.00
    •  
    • Monday 23 December
    • Customer Relations - 08.00 until 20.00
    • Call Centre - 08:00 until 20:00
    • Live Twitter - 07:00 until 20:00
    •  
    • Tuesday 24 December
    • Customer Relations - 08.00 until 16.00
    • Call Centre - 08:00 – 20:00
    • Live Twitter - 07:00 – 16:00
    •  
    • Wednesday 25 December Christmas Day
    • Customer Relations - CLOSED
    • Call Centre - CLOSED
    • Live Twitter - CLOSED
    •  
    • Thursday 26 December Boxing Day
    • Customer Relations - CLOSED
    • Call Centre - CLOSED
    • Live Twitter - CLOSED
    •  
    • Friday 27 December
    • Customer Relations - 08.00 until 20.00
    • Call Centre - 08.00 until 20.00
    • Live Twitter - 07.00 until 20.00
    •  
    • Saturday 28 December
    • Customer Relations - 08.00 until 20.00
    • Call Centre - 08.00 until 20.00
    • Live Twitter - 08.00 until 20.00
    •  
    • Sunday 29 December
    • Customer Relations - 11.00 until 20.00
    • Call Centre - 11.00 until 20.00
    • Live Twitter - 11.00 until 20.00
    •  
    • Monday 30 December
    • Customer Relations - 08.00 until 20.00
    • Call Centre - 08:00 until 20:00
    • Live Twitter - 07:00 until 20:00
    •  
    • Tuesday 31 December New Year's Eve
    • Customer Relations - 08.00 until 16.00
    • Call Centre - 08.00 until 20:00 
    • Live Twitter - 07.00 until 16:00
    •  
    • Wednesday 1 January New Year’s Day
    • Customer Relations - 10.00 until 18.00
    • Call Centre - 08.00-until 20.00 
    • Live Twitter - 10.00 until 18.00
  • Lost Property Opening Times

    • Tuesday 24 December Christmas Eve
      10.00-until 16.00

    • Wednesday 25 December Christmas Day
      CLOSED

    • Thursday 26 December Boxing Day
      CLOSED

    • Friday 27 December
      CLOSED

    • Saturday 28 December
      10.00-until 16.00

    • Sunday 29 December
      10.00-until 16.00

    • Monday 30 December
      CLOSED

    • Tuesday 31 December New Year's Eve
      CLOSED

    • Wednesday 1 January New Year’s Day
      CLOSED

  • Business Travel Opening Times

    • Friday 20 December
      08.30 until 16.30

    • Saturday 21 December
      CLOSED

    • Sunday 22 December
      CLOSED

    • Monday 23 December
      CLOSED

    • Tuesday 24 December Christmas Eve
      CLOSED

    • Wednesday 25 December Christmas Day
      CLOSED

    • Thursday 26 December Boxing Day
      CLOSED

    • Friday 27 December
      CLOSED

    • Saturday 28 December
      CLOSED

    • Sunday 29 December
      CLOSED

    • Monday 30 December
      08.30 until 16.30

    • Tuesday 31 December
      08.30 until 16.30

    • Wednesday 1 January
      CLOSED

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