If you have a question or concern, we’re happy to help.
You can contact us using
You can call us on 0333 3211 202.
We’re open from 0800 - 2000 Monday to Saturday and 1100 - 2000 on Sundays.
If you prefer to talk to us in Welsh, please call 0333 3211 202 and select option 1.
Calls to our number are charged at a local rate from a BT phone.
You can write to us at:
TFW RAIL CUSTOMER RELATIONS