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If you have a question or concern, we’re happy to help.
 You can contact us by using the form below.

If you're looking to do one of the following please use one of these forms

Complaint Submission

Journey details

Please upload a scanned copy or photo of your ticket

Accepted formats: gif jpg png bmp

Staff member details:

Information

Ticket or refund details

If it's easier, please upload a scanned copy or photo of your ticket

Accepted formats: gif jpg png bmp

Station section

If there is an immediate safety threat such as:

  • People, animals or objects on or near the track
  • Damage or fault at a level crossing
  • A vehicle has hit a bridge
  • A broken fence or open gateway allowing access to the track

Please call us immediately on 03457 11 41 41

Your comments:

Your details:

How would you like a response to this feedback?:
Name:
Address
We may need to share details of your form with other parts of the Transport for Wales Group or other train operators if your claim or comments relate to another company. Please tick this box if you are happy for us to share these details.

It will not affect your right to make a claim and give comments but may make it more difficult for us to resolve your case quickly. Please note - we will not share your information for marketing purposes. Completion of this form confirms that the information provided is correct to the best of your knowledge. Transport for Wales reserves the right to share your personal details with other Train Operators and relevant third parties to prevent fraud and we may prosecute any individual making fraudulent claims.

If you have a question or concern, we’re happy to help.

You can contact us using

Phone

You can call us on 0333 3211 202.

We’re open from 0800 - 2000 Monday to Saturday and 1100 - 2000 on Sundays.

If you prefer to talk to us in Welsh, please call 0333 3211 202 and select option 1.

Calls to our number are charged at a local rate from a BT phone.

 

Twitter @TfWrail

Instagram @TfWrail

Facebook @TfWrail

 

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