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If you have a question or concern, we’re happy to help.

If you're looking to do one of the following please use one of these forms

For refund advice please visit:

If you’re looking to apply for a concessionary travel card (bus pass), or have applied for one and are looking for an update on your application, please contact the help desk at  or call 0300 303 4240.

For more information, please click here:

You can also contact us using


You can call us on 0333 3211 202

We’re open from 0800 - 2000 Monday to Saturday and 1100 - 2000 on Sundays.

If you prefer to talk to us in Welsh, please call 0333 3211 202 and select option 1.

Calls to our number are charged at a local rate from a BT phone.


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Instagram @TfWrail

Facebook @TfWrail


You can write to us at: