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  • Contact Us
    If you have a question or concern, we’re happy to help. You can contact us by phone, email, twitter or by using the form below.
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  • Complaint submission
    If you have a question or concern, we’re happy to help. You can contact us by phone, email, twitter or by using the form below.
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  • Delay Compensation
    If you’re delayed by more than 30 minutes at the end of your train journey we’ll refund some or all of your ticket cost. How much you will receive depends on the length of the delay. You can claim using the form below.
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  • Lost Property
    If you have lost an item on one of trains or stations, please complete the form below and we’ll help you get it back.
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  • Ticket Refunds
    If you can longer use your ticket, you may be entitled to a refund.
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  • Passenger Information During Disruption
    We know that information about how our trains are running is important, especially during disruption. If we provide good quality information promptly, you can make an informed travel choice.
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Did you know about...

  • Did you know?
    Transport for Wales
    Transport for Wales is your new train operator
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  • Did you know?
    Route Map
    Find out the full extent of the Transport for Wales network
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  • Did you know?
    TfW Tickets App
    The easy way to plan journeys & get the cheapest tickets
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