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If you have a question or concern, we’re happy to help.

If you're looking to do one of the following please use one of these forms

For refund advice please visit:

https://tfwrail.wales/ticket-refunds

If you’re looking to apply for a concessionary travel card (bus pass), or have applied for one and are looking for an update on your application, please contact the help desk at travelcards@tfw.wales  or call 0300 303 4240.

For more information, please click here: https://tfw.gov.wales/travelcards

You can also contact us using

Phone

You can call us on 0333 3211 202

We’re open from 0800 - 2000 Monday to Saturday and 1100 - 2000 on Sundays.

If you prefer to talk to us in Welsh, please call 0333 3211 202 and select option 1.

Calls to our number are charged at a local rate from a BT phone.

 

WhatsApp

Contact us via WhatsApp on 07790 952507

WhatsApp is monitored between the hours of 07:00 – 20:00 Monday to Friday 08:00-20:00 Saturday, and 11:00 – 20:00 on Sunday.

 

Social Media

Twitter @TfWrail

Instagram @TfWrail

Facebook @TfWrail

Our social media accounts are monitored between the hours of 07:00 – 20:00 Monday to Friday 08:00-20:00 Saturday, and 11:00 – 20:00 on Sunday.

 

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You can write to us at: 

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TFW RAIL CUSTOMER RELATIONS