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You can write to us at:

Customer Relations
Transport for Wales
Rail Services
St. Mary's House 
47 Penarth Road 
Cardiff 
CF10 5DJ

We aim to respond to all correspondence within ten working days of receiving it though our response times can take a little longer during particularly busy periods.  We are currently responding to correspondence received between April 23rd and April 26th 2019.

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Cyfeiriad
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Efallai y bydd rhaid i ni rannu manylion eich ffurflen â rhannau eraill o Grŵp Trafnidiaeth Cymru neu weithredwyr trenau eraill os yw’ch cwyn neu’ch sylwadau yn ymwneud â chwmni arall. Ticiwch y blwch yma os ydych chi’n fodlon i ni rannu’r manylion hyn.

Ni fydd hynny’n effeithio ar eich hawl i wneud hawliad a rhoi sylwadau ond efallai y bydd hi’n anoddach i ni ddatrys eich achos yn gyflym. Sylwch - ni fyddwn yn rhannu eich manylion at ddibenion marchnata. Drwy lenwi’r ffurflen hon, rydych chi’n cadarnhau bod yr wybodaeth sydd wedi’i darparu yn gywir hyd y gwyddoch chi. Mae Trafnidiaeth Cymru yn cadw’r hawl i rannu eich manylion personol â Gweithredwyr Trenau eraill a thrydydd partïon perthnasol i atal twyll a gallwn erlyn unrhyw unigolyn am wneud hawliadau twyllodrus.

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