If you have a question or concern, we’re happy to help.
If you're looking to do one of the following please use one of these forms
You can also contact us using
You can call us on 0333 3211 202
We’re open from 0800 - 2000 Monday to Saturday and 1100 - 2000 on Sundays.
If you prefer to talk to us in Welsh, please call 0333 3211 202 and select option 1.
Calls to our number are charged at a local rate from a BT phone.
You can write to us at:
Freepost TFW RAIL CUSTOMER RELATIONS