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Dear Customers,

We’d like to reassure you that the safety and wellbeing of all our customers and staff are our top priority during the Coronavirus (COVID-19) outbreak throughout the UK.

New travel advice issued 20 March:

A reduced timetable will operate throughout the Transport for Wales rail network starting Monday 23 March 2020. This will operate until further notice. 

 


Service changes are in place to support identified ‘key workers’ travel.  All other travel by the public must be on an essential needs basis only.

This means that Sunday service times will be applied seven days a week. Some additional train services will also operate to support selected urban commuter routes.  Train times may be subject to short notice change. The most up-to-date service information will be available from PM on Saturday 21 March on this website, the TfW Rail app and on digital information screens at stations. Please always check before travel.  

Railway station ticket office opening hours will also be amended to reflect these changes in train services. 

 

Changes to train times

Reduced timetable FAQ's

Refunds

 

Current NHS guidelines indicate that the public should use public transport only for essential travel. Please do consider your own health circumstances with respect to other public transport users and the NHS guidance.

As the situation evolves, we are continuing to follow advice from the Government and the NHS available here:

https://www.nhs.uk/conditions/coronavirus-covid-19/

 

What Transport for Wales is doing for your safety and wellbeing.

  • Increased train and station cleaning.
  • Use of enhanced cleaning products.
  • Hand sanitiser at key locations.
  • Maintenance of hand washing facilities in toilets.
  • Our staff are following NHS advice on hygiene and cleaning. 
  • Availability of contactless payments, self-service ticket machines and e-tickets on website, app and mobile devices.
  • Please buy tickets before boarding as on-train staff will prioritise other important safety and service responsibilities. 
  •  Regrettably all on-train catering is suspended until further notice.

 

The Transport for Wales Rail Team

For healthcare information from Public Health Wales see: https://phw.nhs.wales/topics/latest-information-on-novel-coronavirus-covid-19/

Message from Kevin Thomas, Chief Executive Office

I want to reach out to people and recognise the challenges we and the rest of the world are currently facing in battling Coronavirus (Covid-19) and the difficult impact it is having on life and communities.  
 

 

 

Read full statement