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We’d like to reassure you that the safety and wellbeing of all our customers and staff are our top priority during the Coronavirus (COVID-19) outbreak throughout the UK.

travel advice issued 18 MaY:

  • Train services are currently for identified ‘key workers’ travel. All other travel by the public must be on an essential needs basis only.
  • A reduced timetable is operating throughout the Transport for Wales rail network. From Monday 18 May 2020 train times have changed and capacity increased to provide better social distancing on services. This will operate until further notice.
  • Key workers carrying official NHS photo identity cards travel free on TfW services until 30 June. 
  • Reduced service times are in place seven days a week. Some extra train services will operate to support selected urban commuter routes. 
  • Train times may be subject to short notice change. The most up to date service information is available on this website, the TfW Rail App and on digital information screens at stations.
  • Please always check before travel.
  • If your journey is essential, please allow extra time. Social distancing arrangements at stations and on trains will increase waiting times and may limit the number of people who can travel at busier times of day.  
  • Where trains are full, please be prepared to wait for the next available service or travel another way.   
  • Information on some other ways of making your journey is here
  • Travel contactless: buy tickets on our app and this website before your journey starts.
  • Railway station ticket office opening hours will also be amended to reflect these changes in train services. 
    Find out how your local station is affected
  • Our normal Passenger Assist service continues is available for those requiring extra help to travel 

 

Can you travel another way?

Can you travel another way?

 

For people planning a journey

Check your journey Contactless Payments Off peak travel
Check journey plans
as timetables
 are reduced
Use contactless payments,
download the TfWRail App
or use our website.
Travel during off-peak hours
if you can: 0930-1600 and after 1830
Allow extra time Consider wearing a face covering Avoid touching unnecessary surfaces, wash hands regularly
Allow extra time to make
your journey by train
Consider wearing a
face covering
Avoid touching unnecessary
surfaces, wash hands regularly
Check your journey Contactless Payments
Check journey plans
as timetables
 are reduced
Use contactless payments,
download the TfWRail App
or use our website.
Off peak travel Allow extra time
Travel during off-peak hours
if you can: 0930-1600 and after 1830
Allow extra time to make
your journey by train
Consider wearing a face covering Avoid touching unnecessary surfaces, wash hands regularly
Consider wearing a
face covering
Avoid touching unnecessary
surfaces, wash hands regularly

 

For People On a Journey

Consider wearing a face covering Contactless Payments Spread out where possible to 2m
Consider wearing a
face covering
Use contactless payments,
download the TfWRail App
or use our website.
Spread out where possible
to 2m
Be kind to our colleagues and one another Avoid touching unnecessary surfaces, wash hands regularly Check your journey
Be kind to our colleagues
and one another
Avoid touching unnecessary
surfaces, wash hands regularly
Check journey plans
as timetables
 are reduced
Consider wearing a face covering Contactless Payments
Consider wearing a
face covering
Use contactless payments,
download the TfWRail App
or use our website.
Spread out where possible to 2m Be kind to our colleagues and one another
Be kind to our colleagues
and one another
Allow extra time to make
your journey by train
Avoid touching unnecessary surfaces, wash hands regularly Check your journey
Avoid touching unnecessary
surfaces, wash hands regularly
Check journey plans
as timetables
 are reduced

 

Other USEFUL PAGes

Changes to train times

Reduced timetable FAQ's

Refunds

 

NHS guidance

Current NHS guidelines indicate that the public should use public transport only for essential travel. Please do consider your own health circumstances with respect to other public transport users and the NHS guidance.

As the situation evolves, we are continuing to follow advice from the Government and the NHS available here:

https://www.nhs.uk/conditions/coronavirus-covid-19/

 

What Transport for Wales is doing for your safety and wellbeing.

  • Increased train and station cleaning.
  • Use of enhanced cleaning products.
  • Hand sanitiser at key locations.
  • Maintenance of hand washing facilities in toilets.
  • Our staff are following NHS advice on hygiene and cleaning. 
  • Availability of contactless payments, self-service ticket machines and e-tickets on website, app and mobile devices.
  • Please buy tickets before boarding as on-train staff will prioritise other important safety and service responsibilities. 
  •  Regrettably all on-train catering is suspended until further notice.

 

The Transport for Wales Rail Team

For healthcare information from Public Health Wales see: https://phw.nhs.wales/topics/latest-information-on-novel-coronavirus-covid-19/

Message from Kevin Thomas, Chief Executive Office

I want to reach out to people and recognise the challenges we and the rest of the world are currently facing in battling Coronavirus (Covid-19) and the difficult impact it is having on life and communities.  
 

 

 

Read full statement