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Together we’ll Keep Wales Safe

We’d like to reassure you that the safety and wellbeing of all our customers and staff are our top priority during the Coronavirus (COVID-19) outbreak.

Thank you for not travelling with us during these exceptional times. This helps keep trains clear in Wales for key workers and those with essential needs.

You must wear a face covering on public transport to help prevent the spread of the coronavirus, unless you’re exempt. Please bring a face covering with you and put it on before entering our stations or getting on your bus or train.

The Welsh Government recommends wearing a 3-layer face covering as physical distancing can be difficult to achieve on public transport.

Please be respectful, not everyone can wear a face covering.

Children under the age of 11, people with breathing difficulties or people with a physical or mental illness or impairment or disability don’t have to wear a face covering.  

Children over the age of 11 must wear a face covering unless they’re disabled or suffer from breathing difficulties. 

For guidance visit trc.cymru/face-coverings

For information specific to train travel within England please visit www.nationalrail.co.uk.

If your journey in Wales is essential, please Travel Safer:

Stay local Stay safe - in Wales only travel if it’s essential, to help those with no other option, and don’t travel if you’re feeling unwell 
Avoid busy periods Avoid busy periods - try not to touch surfaces like buttons, doors or your face and try to avoid eating.
Follow our latest travel advice, stay 2 metres apart Follow our latest travel advice, stay 2 metres apart, wash your hands or use hand sanitiser and wear a face covering
Exercise while you travel Exercise while you travel - walk or cycle for short journeys if you can.
Respect our staff and other passengers Respect our staff and other passengers at all times.

 

travel advice issued 22 JUNE:

  • Current Welsh Government guidance is to Keep Wales Safe and travel only if your journey’s essential.
  • You must wear a face covering on public transport and put it on before travelling unless you’re exempt. Please be respectful, not everyone can wear a face covering. For guidance visit trc.cymru/face-coverings
  • For information specific to train travel within England please visit www.nationalrail.co.uk
  • A reduced timetable is operating throughout the Transport for Wales rail network. Service times have changed and the number of seats available in each train reduced to provide better social distancing. This will operate until further notice.
  • In order to operate in the safest way, regrettably our trains are unable to call at a small number of stations.
  • Reduced service times are in place seven days a week. Some extra train services will operate to support selected urban commuter routes. 
  • Train times may be subject to short notice change. The most up to date service information is available on this website, the TfW Rail App and on digital information screens at stations.
  • Please always check before travel.
  • If your journey is essential, please allow extra time. Social distancing arrangements at stations and on trains will increase waiting times and may limit the number of people who can travel at busier times of day.  
  • Where trains are full, please be prepared to wait for the next available service or travel another way.   
  • Students going to school may use our trains if it’s the only option for essential travel. Please consider all safe alternatives like walking, or cycling.
  • Travel contactless: buy tickets on our app and this website before your journey starts.
  • Railway station ticket office opening hours will also be amended to reflect these changes in train services. 
    Find out how your local station is affected
  • Our normal Passenger Assist service continues is available for those requiring extra help to travel. We encourage passengers to book assistance before you travel – it will really help us plan and make sure you’re not hanging around. 
  • We’re sorry, but seat reservations and food services are not currently available on our trains.

 

Can you travel another way?

Can you travel another way?

 

For people planning a journey

Check your journey plans icon Contactless Payments Off peak travel
Check journey plans
as timetables
 are reduced
Use contactless payments,
download the TfWRail App
or use our website.
Travel during off-peak hours
if you can: 0930-1600 and after 1830
Allow extra time Face coverings Wash hands icon
Allow extra time to make
your journey by train
Wear a face covering Avoid touching unnecessary
surfaces, wash hands regularly
Check your journey Contactless Payments
Check journey plans
as timetables
 are reduced
Use contactless payments,
download the TfWRail App
or use our website.
Off peak travel Allow extra time
Travel during off-peak hours
if you can: 0930-1600 and after 1830
Allow extra time to make
your journey by train
Face coverings Wash hands icon
Wear a
face covering
Avoid touching unnecessary
surfaces, wash hands regularly

 

Other useful pages

Travel advice for train passengers

Changes to train times

Refunds

FAQ

 

  • NHS guidance

      • Current NHS guidelines indicate that the public should use public transport only for essential travel. Please do consider your own health circumstances with respect to other public transport users and the NHS guidance.
      • As the situation evolves, we are continuing to follow advice from the Government and the NHS available here:
      • https://www.nhs.uk/conditions/coronavirus-covid-19/
  • What we're doing to keep you safe

      • Increased train and station cleaning.
      • Use of enhanced cleaning products.
      • Hand sanitiser in dispensers placed about the station for the use of customers and staff 
      • Opportunities for hand washing / cleaning are maximised with motion-sensor sanitizer dispensers provided on many of our station platforms and concourses and on-board trains. 
      • Maintenance of hand washing facilities in toilets.
      • Our staff are following NHS advice on hygiene and cleaning. 
      • Availability of contactless payments, self-service ticket machines and e-tickets on website, app and mobile devices.
      • Please buy tickets before boarding as on-train staff will prioritise other important safety and service responsibilities. 
      •  Regrettably, all on-train catering is suspended until further notice.

Message from Kevin Thomas, Chief Executive Office

I want to reach out to people and recognise the challenges we and the rest of the world are currently facing in battling Coronavirus (Covid-19) and the difficult impact it is having on life and communities.  
 

 

 

Read full statement