Skip to main content
Read more

If you’re delayed by more than 30 minutes at the end of your train journey we’ll refund some or all of your ticket cost. How much you will receive depends on the length of the delay. You can claim using the form below.

Delay Repay form



Please note that we are improving the way we process your Delay Repay claim and the old form has been replaced.
Please visit our new portal below to submit any new claims
Any cases you have raised with us already will not be affected

Looking for

Buy tickets

  • No booking fees
  • No card charges
{{ copy.labels.originErrorMessage }}
{{ copy.labels.destinationErrorMessage }}
{{ copy.labels.booking_assistance_url }} {{ }}