1. I bought a train ticket and my train has been cancelled or delayed and I can't make my journey anymore - can I get my money back?
Under the National Rail Conditions of Travel, if you have purchased a ticket and your train is cancelled or delayed, and you choose not to travel , you may return the unused ticket to the original retailer which the ticket was purchased from and you will be given a full refund with no administration fee being charged. This applies to all tickets including those which are usually non-refundable.
2. I have a season ticket and my train has been cancelled or delayed and I can't make my journey anymore - can I get my money back?
If you are using a Season Ticket, the amount of money that you may claim back for a delay or cancellation varies between Train Companies, and will be set out in that TRAIN COMPANY'S Passenger's Charter . Please refer to the Passenger's Charter of the TRAIN COMPANY you were travelling on.
Links to all TRAIN COMPANY'S Charters are available here.
3. The timetable changed after I bought my ticket, can I choose not to travel and get a refund?
If a timetable is changed after you have purchased a ticket and you decide not to travel, you can claim a full refund (without administration fee) as set out in the National Rail Conditions of Travel.
