How do I know what’s happening on the day?

Communication with customers is a key part of the event day operation.

On the day we have high numbers of staff available to provide direct information, we have extra station announcers to ensure the information is regular and consistent, and we even operate a specific twitter feed to provide live updates from the station.

The Twitter feed is managed by a member of our event team, based in our Crowd Management Centre, and is by far the best source of live information on an event day if you have access to twitter.

Before travelling, it is also important to check our website, which has a specific page for each event.

Check our events page to find information on the plan of the queuing system, details of any additional train services, and other useful advice such as how long customers can expect to queue, disabled access and the location of public toilets.