Our queuing system
Our industry-leading queuing system is designed to allow customers’ access to trains on a first come first served basis and we release each queue according to the space available on the next service, holding the queue until the next train is due.
If we have to ask customers to wait outside stations for longer than we would like, we always give out waterproof ponchos.
This helps make the experience as comfortable as possible for everyone whilst still getting them home safely.
