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You can buy a ticket

  • online from our website or from the websites of other companies that sell tickets;
  • by phoning 033 300 50 501;
  • at any station with a ticket office; or
  • at a ticket machine at a station.

If you cannot buy a ticket in any of the ways set out above, you can buy your ticket from a conductor on the train or at your destination station. There will be no penalty and you can still get any discount that applies to you. There is a range of discounts available to older or disabled passengers.

 

What discounted travel is available for Disabled people and Companions (Disabled Persons Railcard)

The Disabled Persons railcard saves you and a companion at least 1/3 off rail fares across Britain. For more information and applications, you can use the range of contact details below.

  • Phone: 03333 211 202 (Customer Relations Team)
  • Next Generation Text service: 18001 03333 211 202
  • Email: customer.relations@tfwrail.wales
  • Opening times: 8am to 8pm Monday to Saturday  (including bank holidays) 11am to 8pm on Sundays
  • Closed on Christmas Day

Our Head of Customer Experience has day-to-day responsibility for our Disabled People’s Protection Policy. You can contact them through our Customer Relations team.

Or by Contacting the Disabled Persons Railcard 

  • Website: disabledpersons-railcard.co.uk 
  • Email: disability@raildeliverygroup.com 
  • Phone: 0345 605 0525 
  • Textphone: 0345 601 0132 
  • Post: Disabled Persons Railcard Office, PO Box 6613, Arbroath, DD11 9AN. 

 

I don’t have a Disabled Persons Railcard can I still get a discount? (Travel without a Disabled Persons Railcard)

Some disabled passengers are automatically entitled to discounts so it may be worth checking this out before buying a railcard. 

The discounts are as follows:

  • 34% off First Class or Standard Anytime Single tickets
  • 50% off First Class or Standard Anytime Day Return tickets
  • 34% off First Class or Standard Anytime Return tickets 

You are entitled to these discounts if you are:

  • a wheelchair user staying in your wheelchair during the journey (the discount also applies to one person travelling with you); or 
  • visually impaired (blind or partially sighted) and travelling with one other person. You are not entitled to this discount if you are not travelling with anyone else. You must provide written evidence of your visual impairment to get the discount. 
  • Child wheelchair users are entitled to 75% off these tickets.

Please note:- in some cases it might be cheaper to buy a full-rate off-peak or advance ticket; and you cannot buy these tickets online or from ticket machines, only from ticket offices or conductors.


Can I get discounted rail travel over the age of 60? (Senior Railcard)

Yes. Aged 60 or over? These save you a 1/3 on most rail fares. For more information and applications, contact: 

 

What other railcards are available (Other railcards)

There are many types of railcard available to suit a range of customers. Please visit tfwrail.wales or contact our Customer Relations team:-

  • Phone: 03333 211 202 (Customer Relations Team)
  • Next Generation Text service: 18001 03333 211 202
  • Email: customer.relations@tfwrail.wales
  • Opening times: 8am to 8pm Monday to Saturday  (including bank holidays) 11am to 8pm on Sundays
  • Closed on Christmas Day

 

I Am Visually Impaired Can I get discounted rail travel? (Season tickets for visually impaired passengers)

If you are registered visually impaired, you can buy an adult season ticket which allows a companion to travel with you free of charge. (You can have a different companion each time you travel.) You can buy these season tickets at ticket offices.