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Delay repay compensationWe always try and ensure our trains run on time, but delays do occur sometimes and when this happens, we will offer fair and appropriate compensation.Find out more
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Lost propertyIf you have lost an item on one of our trains or stations, please complete the form below and we’ll help you get it back.Find out more
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PraiseWhether it's a helping hand, good customer service or a member of our staff going the extra mile we'd love to hear about the times our staff have impressed youFind out more
Did you know about...
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Did you know?Multiflex TicketsAre our lowest Single fare for hundreds of regular journeysAvailable exclusively on our App
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Did you know?You can go paperlessBuy your ticket at a ticket vending machine then tap in/out at stations.TfW Smartcards
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Did you know?You can check how busy your train is likely to be?So you can decide the best time for your journey before you book.Let's try it