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  • Contact us
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  • Complaint submission
    If you have a question or concern, we’re happy to help.
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  • Delay repay compensation
    We always try and ensure our trains run on time, but delays do occur sometimes and when this happens, we will offer fair and appropriate compensation.
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  • Lost property
    If you have lost an item on one of our trains or stations, please complete the form below and we’ll help you get it back.
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  • Praise
    Whether it's a helping hand, good customer service or a member of our staff going the extra mile we'd love to hear about the times our staff have impressed you
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  • Report a fault
    Everything working today?
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Did you know about...

  • Did you know?
    Multiflex Tickets
    Are our lowest Single fare for hundreds of regular journeys
    Available exclusively on our App
  • Did you know?
    You can go paperless
    Buy your ticket at a ticket vending machine then tap in/out at stations.
    TfW Smartcards
  • Did you know?
    You can check how busy your train is likely to be?
    So you can decide the best time for your journey before you book.
    Let's try it