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  • Frequently Asked Questions
    Explore our list of frequently asked questions
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  • Delay repay compensation
    If one of our trains runs late or is cancelled for any reason, and because of that you get to your destination station 15 minutes or more later than scheduled, ‘Delay Repay’ applies.
    Find out more
  • Ticket refunds
    Need to cancel your trip and get a refund or just need to change your ticket details, you can find all the details here
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  • Contact us
    Got a question or concern? Use our contact us form for fault reporting or other general queries
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  • Complaint submission
    If you have a question or concern, we’re happy to help.
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  • Lost property
    Lost property
    Lost something on your journey? If you've recently lost an item/s on one of our trains or at one of our stations, we'll do our very best to help reunite you with your belongings. We have recently partnered with MissingX, the world’s leading provider of lost and found solutions and Zero Burden Service to help make the process of getting you things back as easy as possible.
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  • Praise
    Whether it's a helping hand, good customer service or a member of our staff going the extra mile we'd love to hear about the times our staff have impressed you
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  • Report a fault
    Everything working today?
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  • Baby on board badge
    Travelling on the train can be tricky for mums-to-be, but our Baby on Board badge makes it easier to let other passengers know that you have a very good reason to need a seat.
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  • Passenger Information During Disruption
    We know that information about how our trains are running is important, especially during disruption. If we provide good quality information promptly, you can make an informed travel choice.
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Did you know about...

  • Did you know?
    Multiflex Tickets
    Are our lowest Single fare for hundreds of regular journeys
    Available exclusively on our App
  • Did you know?
    Plan ahead. Reserve a place.
    We’re doing all we can to help everyone travel safer at the current time.
    Reserve a place
  • Did you know?
    Travel safer
    You can plan ahead and decide when to travel using our Capacity Checker.
    Let's try it