Other methods of contact
- Contact us via WhatsApp on 07790 952507
- WhatsApp is monitored between the hours of 07:00 – 20:00 Monday to Friday 08:00-20:00 Saturday, and 11:00 – 20:00 on Sunday.
- You can call us on 0333 3211 202
- We’re open from 0800 - 2000 Monday to Saturday and 1100 - 2000 on Sundays.
- If you prefer to talk to us in Welsh, please call 0333 3211 202 and select option 1.
- Calls to our number are charged at a local rate from a BT phone.
- You can write to us at:
- TFW RAIL CUSTOMER RELATIONS
Concessionary travel card (bus pass)
If you’re looking to apply for a concessionary travel card (bus pass), or have applied for one and are looking for an update on your application, please contact the help desk at firstname.lastname@example.org or call 0300 303 4240. For more information, please click here: https://tfw.gov.wales/travelcards