We’re committed to delivering an excellent service for all of our customers. Here you will find all the information you need to plan your journey, book assistance and learn about our plans for enhancing accessibility.
Booking assisted travel
We'll always do our best to help you whether you're travelling at short notice or have booked assistance in advance.
Mobility scooters and wheelchairs
You can bring your mobility scooter on our trains as long as it meets our guidelines.
Find out about on-board facilities to help you plan your journey.
Tickets and discounts
There are lots of ways to buy your tickets and many discounts on offer to suit a range of needs.
Check what accessibility features each station has, based on your access needs.
Policies and information
Find out about our policies and what we’re doing to improve access for our disabled and older customers.
Initiatives for independent travel
We support many schemes to help customers with access needs to travel comfortably, safely and as independently as possible.
Our Accessibility Panel influences our policies and advises us on how to support disabled, Deaf and older customers to use our services effectively.
Our Changing Places webpage gives more information about these facilities and where to find them.