Alternatively, you can contact us using
You can call us on 0333 3211 202
We’re open from 0800 - 2000 Monday to Saturday and 1100 - 2000 on Sundays.
If you prefer to talk to us in Welsh, please call 0333 3211 202 and select option 1.
Calls to our number are charged at a local rate from a BT phone.
You can write to us at:
Transport for Wales
St. Mary's House
47 Penarth Road
We aim to respond to all correspondence within ten working days of receiving it though our response times can take a little longer during particularly busy periods. We are currently responding to correspondence received between June 17th and June 20th 2019.