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Need help getting on and off the train, or want to request a ramp for a wheelchair or buggy? Our Assisted Travel team can help.

For the most effective service we recommend booking assistance at least 24 hours before you travel (you can book further in advance if you prefer).

  • Online when you book your tickets: choose the help you need from our range of options
  • Online on the Passenger Assist website
  • By phone: call our Passenger Assist team on 03330 050 501 (0800-2000 except Christmas Day)
  • Textphone: 08457 585 469 (for people who are hard of hearing)

You can also buy tickets, reserve seats and wheelchair spaces, and get rail information from our Assisted Travel team.

join our Accessibility Panel

We’re looking for Deaf, disabled and older customers to sit on our Accessibility Panel

Buy tickets

  • No booking fees
  • No card charges
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