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Our rule is that you must buy a ticket before you board the train, where there are facilities available, and you must be able to show this ticket to a member of our on-board team when you are asked. If you don’t, you may end up paying a fine in court or buying a more expensive ticket unnecessarily. We have just two exceptions:

  • If you travel from a station that doesn’t have a working ticket machine or a ticket office, in which case you must locate and speak to a member of the on-train team; or

  • If you have a disability that prevents you from buying a ticket before you board; then you may buy your ticket on the train. We’ll offer the appropriate fare for your journey and provide a discount if you qualify

We’ve made it easier than ever to a buy a ticket. You can buy online, in app or at the station.

Read our policy in full here.

Buy tickets

  • No booking fees
  • No card charges
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