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Lowest Available FaresWe aim to always offer you the Lowest Available Fare when you purchase tickets through our website, app, ticket offices, or ticket vending machines.

We will provide accurate, timely and up-to-date details of fares at the point of purchase to help you to identify our cheapest prices. If you discover that a cheaper product was available on the day you purchased your ticket for the exact same journey, you will be entitled to a refund of the difference in cost within 28 days from the date of travel on your ticket. Please contact our Customer Relations team via email or webform with the relevant information.

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