Transport Focus consults more than 50,000 passengers a year to produce the National Rail Passenger Survey (NRPS) – a network-wide picture of passengers’ satisfaction with rail travel.
Passenger opinions of train services are collected twice a year from a representative sample of journeys.
Passengers’ overall satisfaction and satisfaction with 30 specific aspects of service can, therefore, be compared over time.
NRPS is the largest published rail passenger satisfaction survey in the world. It supplies an official statistic that is used as a key performance indicator. We have published a snapshot of our Spring results in the presentation below.
A full introduction, as well as full and historic surveys, can be found here.
National Rail Passenger Survey 23 July 2019 (Adobe Acrobat 2019)