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  • Customer Report
    Our vision for Wales is to deliver a transformational, integrated transport system, providing high-quality, safe, affordable and sustainable transport for all.
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  • Customer Satisfaction
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  • Complaints Handling Procedure
    Complaints Handling Procedure (July 2019 English PDF)
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  • Passenger's Charter
    The Passenger’s Charter sets out our commitment to provide the safe and high-quality service you have the right to expect. We publish the Charter so that you know the standards we aim to achieve.
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  • Performance
    We know what being on time means to you, here you can find our punctuality performance figures for the latest rail period and where any delay minutes are attributed. 
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  • Revenue Protection Policy
    English PDF
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