Skip to main content
Read more
  • Complaints Handling Procedure
    We are delighted to transform rail travel across the Wales and Borders network and create a step change in customer experience over the 15-year contract.
    Find out more
  • Customer Report
    Our vision for Wales is to deliver a transformational, integrated transport system, providing high-quality, safe, affordable and sustainable transport for all.
    Find out more
  • Customer Satisfaction
    ...
    Find out more
  • Passenger's Charter
    The Passenger’s Charter sets out our commitment to provide the safe and high-quality service you have the right to expect. We publish the Charter so that you know the standards we aim to achieve.
    Find out more
  • Performance
    We know what being on time means to you, here you can find our punctuality performance figures for the latest rail period and where any delay minutes are attributed. 
    Find out more
  • Revenue Protection Policy
    English PDF
    Find out more
  • The Rail Ombudsman
    The Rail Ombudsman is there to help resolve on going complaints between us and our passengers. It’s free to use their services and they are independent of the rail industry.
    Find out more

Did you know about...