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  • Buy before you board
    Our rule is that you must buy a ticket before you board the train, where there are facilities available, and you must be able to show this ticket to a member of our on-board team when you are asked. If you don’t, you may end up paying a fine in court or buying a more expensive ticket unnecessarily. We have just two exceptions:
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  • How to buy tickets for others
    It's easy to buy a train ticket for someone else. We've covered all your options here.
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  • The Lowest Available Fare
    We aim to always offer you the Lowest Available Fare when you purchase tickets through our website, app, ticket offices, or ticket vending machines.
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  • Ways to buy your ticket
    When you buy a ticket with us, you’ll only ever pay the face value. And we won’t charge you any other fees. 
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Did you know about...

  • Did you know?
    Transport for Wales
    Transport for Wales is your new train operator
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  • Did you know?
    Wales has lots to offer
    Find out the full extent of the Transport for Wales network
    Explore our network
  • Did you know?
    No booking fees apply
    Book directly with us to save money on your journey
    Get train times and tickets