Our rule is that you must buy a ticket before you board the train, where there are facilities available, and you must be able to show this ticket to a member of our on-board team when you are asked. If you don’t, you may end up paying a fine in court or buying a more expensive ticket unnecessarily. We have just two exceptions:
If you travel from a station that doesn’t have a working ticket machine or a ticket office, in which case you must locate and speak to a member of the on-train team; or
- If you have a disability that prevents you from buying a ticket before you board; then you may buy your ticket on the train. We’ll offer the appropriate fare for your journey and provide a discount if you qualify
We’ve made it easier than ever to a buy a ticket. You can buy online, in app or at the station.