Q. What does the reduced service mean?
In line with the rest of the UK rail industry, and based on advice from public health bodies, we have taken the difficult decision to reduce passenger services Monday through Saturday. It’s based on Sunday service frequency, but we’ve added in additional trains for peak times.
This timetable has been designed to be as resilient as possible, whilst ensuring we balance a reduction in demand, availability of our people and the need to support key workers such as health, food retailers and delivery teams at times when they need to get to work.
Q. Why are you introducing this new timetable?
This decision takes into account the latest public health guidance to protect customers and colleagues and fewer people using our services during this unprecedented period.
Like everyone, our colleagues and their families are feeling the impact of the pandemic and we thank customers for your patience and understanding.
Q. When will I know what time my train is running?
For affected passengers, full details of the changes will be available to view in rail planning systems from midday Saturday 21 March. Your ability to easily change travel plans during these extreme circumstances is really important to us, and we’re keen to offer you flexibility. You can find more information here: Covid-19 .
Q. When does the reduced timetable start?
It begins on Monday 23 March
Q. Will this change?
We will continue to prioritise peak periods in order to ensure we do not create overly busy traveling conditions and will be monitoring the situation on a daily basis to ensure people that need to travel during the period can still travel when absolutely necessary.
Q How long will this go on for?
It’ll continue indefinitely – though we are monitoring developments continually and there may be further changes, depending upon the spread of the virus.