Station facilities
General service information
- Staffing Level
-
unstaffed
- Closed Circuit Television
- Yes
- Information Available From Staff
-
Yes - from help point
- Information Services Open
-
Mon-Sun
- CIS
-
- Departure Screens
- Arrival Screens
- Announcements
- Customer Help Points
- Yes
Ticket buying and collection
- Ticket Office
-
No
- Prepurchase Collection
- Yes
- Ticket Machine
- Yes
- Oystercard Issued
-
No
- Use Oystercard
-
No
- Always Show Oyster Card Fields
-
No
- Smartcard Issued
-
No
- Smartcard Validator
- Yes
- Smartcard Comments
-
Load a pre-purchased season ticket onto a smartcard using the smartcard validator or the ticket vending machine.
- Penalty Fares
-
AW
All station facilities
- Seated Area
- Yes
- Toilets
-
No
- Baby Change
-
No
- Telephones
-
No
- Wi Fi
- Yes
Accessibility and mobility access
- Helpline
-
03333 211202
https://www.nationalrail.co.uk/Mon-Sun 08:00 to 20:00 - Staff Help Available
-
Yes
There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.
- Induction Loop
- Yes
- Accessible Ticket Machines
-
Yes
The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only.
- Ramp For Train Access
- Yes
- Accessible Taxis
-
No
- Nearest Stations With More Facilities
-
YSM
- National Key Toilets
-
No
- Step Free Access
-
Category A.
Platform 1 (to Rhymney) is accessible from St Gwladys Way via a footpath and stairs or lift.
Platform 2 (to Cardiff) is accessible from the station car park on Station Road.
A footbridge with lifts connects both platforms.
Coverage: whole Station - Ticket Gates
-
No
- Impaired Mobility Set Down
-
No
- Wheelchairs Available
-
No
- Assisted Travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Transport links
- Cycle Storage
-
Spaces: 10
Sheltered: No
Cctv: Yes
Location:5 Sheffield stands providing ten bicycle parking spaces are located adjacent to the southbound (Cardiff direction) platform, adjacent to the taxi office.
Type: Stands - Rail Replacement Services
-
The rail replacement bus stop is Bay 2 in the bus station
- Taxi Rank
-
B Line Taxi are based at Bargoed Station.
Monday to Friday: 04:00 - 00:00
Saturday and Sunday: open 24hrs
Parking information
- Car Park
-
Operator Name: Caerphilly County Borough Council
Spaces: 90
Free: Yes
Number Accessible Spaces: 4
Accessible Car Park Equipment: Yes
Cctv: Yes
Open:
Mon-Sun
Website: https://www.caerphilly.gov.uk/services/transport-and-parking/council-car-parks
Passenger services
- Customer Service
-
Contact our Customer Relations team directly via the Transport for Wales Website.
- Left Luggage
-
No
https://www.nationalrail.co.uk/ - Lost Property
-
Yes
Operator Name: Transport for Waleshttps://www.nationalrail.co.uk/
-
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