Station
Facilities at a glance
- Toilets
- Parking
- ATM
- Ticket Office
- Wifi
- Ticket machine
- Step free access
- Refreshment facilities
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General service information
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Staffing LevelFull time
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Closed Circuit Television
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Information Available From StaffYes - from help point
Yes - from information point
Yes - from ticket office -
Information Services OpenMon-Fri 05:00 to 02:00
Saturday 05:00 to 02:00
Sunday 07:00 to 02:00 -
CISDeparture Screens
Announcements
Arrival Screens -
Customer Help Points
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Ticket buying and collection
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Oystercard Issued
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Use Oystercard
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Always Show Oyster Card Fields
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Smartcard Issued
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Smartcard TopupTicket Office: Yes
Ticket Machine: Yes -
Smartcard Validator
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Smartcard CommentsValidators on gates only. Ticket machines and booking office for pre purchased collection and only ticket machines for purchase
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Penalty FaresLM
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All station facilities
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First Class Lounge
Located
Up the stairs from the platforms, lift available
Tickets Accepted
Avanti West Coast Business, First Open or Advance First tickets. You can only enter the lounge on the travel date shown on your ticket.
Facilities
Dedicated business areas are fully equipped with desks, power points and screens with updated train information.
Refreshments
Tea, coffee, soft drinks.
Wi-Fi
Wi-Fi is available
Showers
No showers are available
Mon-Fri 05:30 to 20:00
Saturday 08:00 to 18:00
Sunday 10:00 to 18:00 -
Seated Area
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Waiting RoomClosed until further notice.
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Trolleys
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Station Buffet
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ToiletsThe accessible toilets are located on the Concourse.
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Baby Change
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Showers
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TelephonesUsage Type: Cards And Coins
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Wi Fi
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Web Kiosk
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Post Box
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Tourist Information
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Atm Machine
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Bureau De Change
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Shops
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Accessibility and mobility access
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Induction Loop
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Accessible Ticket Machines
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Height Adjusted Ticket Office Counter
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Ramp For Train Access
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National Key Toilets
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Step Free Access
This station has step-free access to all platforms / the platform
Coverage: whole Station -
Ticket Gates
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Impaired Mobility Set Down
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Wheelchairs Available
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Car park information
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Cycle StorageSpaces: 45
Sheltered: Yes
Cctv: Yes
Location: 18 cycle stands plus a cycling compound with 27 spaces available at the front of the station (please see staff for more information)
Annotation:4 x hoops under NEC link by bus stands (2 x cycles per hoop = 8 spaces)
10 stands in shelter short stay car park
Cycling compound with 27 spaces available at the front of the station
Type: Compound,Stands,Wheel Racks -
CarPark
For information on how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website.
Different rates apply to non rail users, please speak to a member of staff.
Operator Name: Avanti West Coast
Name: Station Car Park
Spaces: 2124
Number Accessible Spaces: 24
Accessible Car Park Equipment: Yes
Cctv: Yes
Open:
Mon-Sun
Website: https://www.nationalrail.co.uk/ -
Rail Replacement Services
Rail replacement coach services can be found at the front of the station opposite the entrance to the long stay car park.
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Taxi Rank
Outside the station entrance
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Onward Travel
Information to plan your onward journey is available in a printable format here
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Airport
Birmingham International Station is directly connected to Birmingham Airport by the free 'Air-Rail Link' monorail system. The Air-Rail Link take two minutes to get to the airport and operates between 05:15 and 02:00 daily.
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Cycle Hire
Brompton Bike Hire is available at the station. They have two tariffs to chose from; frequent and leisure. Each has an annual membership fee and a daily hire charge. Please click here for more information.
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Passenger services
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Customer Service
Except Christmas Day & Boxing Day
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Left Luggagehttps://www.nationalrail.co.uk/
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Lost Property
Operator Name: Avanti West Coast Lost Propertyhttps://www.nationalrail.co.uk/
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Live departures & arrivals
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Did you know?Multiflex TicketsAre our lowest Single fare for hundreds of regular journeysAvailable exclusively on our App
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