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Submitted by admin-ormdigital on Wed, 07/22/2020 - 10:24

Station message

Essential travel only - lockdown restrictions currently apply in England -

Facilities at a glance

  • Toilets
  • Parking
  • ATM
  • Ticket Office
  • Wifi
  • Ticket machine
  • Step free access
  • Refreshment facilities
  • General service information
    • Staffing Level
      Full time
    • Closed Circuit Television
    • Information Available From Staff
      Yes - from help point
      Yes - from information point
      Yes - from ticket office
    • Information Services Open
      Mon-Fri 05:00 to 02:00
      Saturday 05:00 to 02:00
      Sunday 07:00 to 02:00
    • CIS
      Departure Screens
      Arrival Screens
    • Customer Help Points
  • Ticket buying and collection
    • Ticket Office
    • Prepurchase Collection
    • Ticket Machine
    • Oystercard Issued
    • Use Oystercard
    • Always Show Oyster Card Fields
    • Smartcard Issued
    • Smartcard Topup
      Ticket Office: Yes
      Ticket Machine: Yes
    • Smartcard Validator
    • Smartcard Comments
      Validators on gates only. Ticket machines and booking office for pre purchased collection and only ticket machines for purchase
    • Penalty Fares
  • All station facilities
    • First Class Lounge



      Up the stairs from the platforms, lift available

      Tickets Accepted

       Avanti West Coast Business, First Open or Advance First tickets. You can only enter the lounge on the travel date shown on your ticket.


      Dedicated business areas are fully equipped with desks, power points and screens with updated train information.


      Tea, coffee, soft drinks.


      Wi-Fi is available


      No showers are available


      Mon-Fri 05:30 to 20:00
      Saturday 08:00 to 18:00
      Sunday 10:00 to 18:00
    • Seated Area
    • Waiting Room
      Closed until further notice.
    • Trolleys
    • Station Buffet
    • Toilets
      The accessible toilets are located on the Concourse.
    • Baby Change
    • Showers
    • Telephones
      Usage Type: Cards And Coins
    • Wi Fi
    • Web Kiosk
    • Post Box
    • Tourist Information
    • Atm Machine
    • Bureau De Change
    • Shops
  • Accessibility and mobility access
    • Induction Loop
    • Accessible Ticket Machines
    • Height Adjusted Ticket Office Counter
    • Ramp For Train Access
    • National Key Toilets
    • Step Free Access

      lifts to all platforms

      Coverage: whole Station
    • Ticket Gates
    • Impaired Mobility Set Down
    • Wheelchairs Available
  • Car park information
    • Cycle Storage
      Spaces: 45
      Sheltered: Yes
      Cctv: Yes
      Location: 18 cycle stands plus a cycling compound with 27 spaces available at the front of the station (please see staff for more information)

      4 x hoops under NEC link by bus stands (2 x cycles per hoop = 8 spaces)

      10 stands in shelter short stay car park

      Cycling compound with 27 spaces available at the front of the station

      Type: Compound,Stands,Wheel Racks
    • CarPark

      For information on how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website.

      Different rates apply to non rail users, please speak to a member of staff.

      Operator Name: Avanti West Coast
      Name: Station Car Park
      Spaces: 2124

      Number Accessible Spaces: 24
      Accessible Car Park Equipment: Yes
      Cctv: Yes


    • Rail Replacement Services

      Rail replacement coach services can be found at the front of the station opposite the entrance to the long stay car park.

    • Taxi Rank

      Outside the station entrance 

    • Onward Travel

      Information to plan your onward journey is available in a printable format here

    • Airport

      Birmingham International Station is directly connected to Birmingham Airport by the free 'Air-Rail Link' monorail system.  The Air-Rail Link take two minutes to get to the airport and operates between 05:15 and 02:00 daily.


    • Cycle Hire

      Brompton Bike Hire is available at the station. They have two tariffs to chose from; frequent and leisure. Each has an annual membership fee and a daily hire charge.  Please click here for more information.

  • Passenger services
    • Customer Service

      Except Christmas Day & Boxing Day

    • Left Luggage
    • Lost Property

Live departures & arrivals

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