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Submitted by admin-ormdigital on Wed, 07/22/2020 - 10:24

Station message

Wear A Face Covering.

Cycle Parking: Cycle parking on platforms 3 and 4 has been moved to allow for renovations and for station security. The new cycle parking facility is The Friary at Temple Quay, just to the right of the ramped exit from the long stay car park.

For information on the new cycle parking, please visit


Facilities at a glance

  • Toilets
  • Parking
  • ATM
  • Ticket Office
  • Wifi
  • Ticket machine
  • Step free access
  • Refreshment facilities
  • General service information
    • Staffing Level
      Full time
    • Closed Circuit Television
    • Information Available From Staff
      Yes - from information point
      Yes - from ticket office
    • Customer Help Points
  • Ticket buying and collection
    • Ticket Office
    • Prepurchase Collection
    • Ticket Machine
    • Oystercard Issued
    • Use Oystercard
    • Always Show Oyster Card Fields
    • Smartcard Issued
    • Smartcard Validator
    • Penalty Fares
  • All station facilities
    • First Class Lounge
    • Seated Area
    • Waiting Room
    • Trolleys
    • Station Buffet
    • Toilets
    • Baby Change
    • Showers
    • Telephones
      Usage Type: Cards And Coins
    • Wi Fi
      Free Wi-fi powered by The_Cloud
    • Web Kiosk
    • Post Box
    • Tourist Information
    • Atm Machine
    • Bureau De Change
    • Shops
  • Accessibility and mobility access
    • Staff Help Available
      Staff assistance is available; please request assistance from any member of staff if you have not booked assistance in advance.
      Mon-Fri - 24h
      Saturday - 24h
      Sunday - 24h
    • Induction Loop
    • Accessible Ticket Machines

      Accessible ticket machines are located at the station entrance by the ticket office.

    • Height Adjusted Ticket Office Counter

      Please request staff assistance.

    • Ramp For Train Access
    • Accessible Taxis

      Accessible taxis are available

    • Accessible Public Telephones

      Public telephones are accessible

    • National Key Toilets

      Radar Key available from station staff.

    • Step Free Access

      Lifts to all platforms and facilities. Ticket office is also step free.

      Coverage: whole Station
    • Ticket Gates
    • Impaired Mobility Set Down

      Set- Down / Pick up Points are available at the station entrance. Assisted travel meeting point located at the customer information office - Platform 3. Please notify a member of staff.

    • Wheelchairs Available
  • Car park information
    • Cycle Storage
      Spaces: 450
      Sheltered: Yes
      Cctv: Yes

      The main storage location for bikes is at The Friary at Temple Quay, just to the right of the ramped exit from the long stay car park.

      A limited bike storage location can be found on Station Approach by Queen Anne's Gate.

      There is no longer any bike storage inside the station.


      Please note cycles can be carried on our trains free of charge.

      Type: Stands
    • CarPark

      Operator Name: A P C O A Parking ( U K) Limited
      Name: Station Car Park
      Spaces: 374

      Accessible Car Park Equipment: Yes
      Accessible Car Park Equipment Note:

      Accessible ticket machine is available at the car park. Step free access from the car park to the station

      Cctv: No

      Mon-Fri - 24h
      Saturday - 24h
      Sunday - 24h

    • Rail Replacement Services

      Station front. Alternative: the lower approach road, outside the front of Bristol & Exeter House

    • Taxi Rank

      The taxi rank is available on the station forecourt. If you require an accessible taxi please approach a member of staff for assistance.

      To reach the station forecourt; exit through the ticket barriers, turn left and exit through the main doors.

      You can find more information about local taxi services here.

    • Onward Travel

      Buses can be found on the station forecourt and on the main road Temple Gate, situated at the bottom of Station Approach road.

      To reach the station forecourt; exit through the ticket barriers, turn left and exit through the main doors.

      To reach Temple Gate; follow the footpath to the bottom of Station Approach. Bus stops are situated on both sides of Temple Gate.

      Information on bus services, including city centre map, timetables and live service information can be found in the ticket hall.

      Ferry services connecting Bristol city centre can be found at Temple Back East. To reach the landing stage; exit through the ticket barriers, walk through the ticket hall, and exit through the side entrance marked for The Friary.

      Information to plan your onward journey is available in a printable format here.

    • Airport

      A dedicated Airport Flyer bus service connects Bristol Temple Meads and Bristol Airport, with the journey taking approximately 25 minutes. Buses operate 24 hours a day and at peak times, leaves up to every 8 minutes.

      The Airport Flyer can be found on the station forecourt. To reach the station forecourt; exit through the ticket barriers, turn left and exit through the main doors.

      For more information, including timetables and ticket prices, please click here.

    • Cycle Hire
      Brompton Dock
      0208 232 3931
  • Passenger services
    • Customer Service
      Please call our Customer Services Centre on 03457 000 125 (07:00-22:00 every day)
    • Left Luggage
    • Lost Property
      Mon-Fri 08:00 to 19:00
      Saturday 09:00 to 17:00
      Sunday 10:00 to 16:30

Live departures & arrivals

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