Cardiff Central station

Facilities at a glance

Toilets
Parking
ATM
Ticket Office
Wifi
Ticket machine
Step free access
Refreshment facilities

General service information
- Staffing Level
  
  Full time
- Closed Circuit Television
- Information Services Open
  
  As ticket office
- CIS
  
  Departure Screens
  Announcements
  Arrival Screens
- Customer Help Points
Ticket buying and collection
- Ticket Office
- Prepurchase Collection
  
  Ticket Office: Yes
  Ticket Machine: Yes
- Ticket Machine
- Oystercard Issued
- Use Oystercard
- Always Show Oyster Card Fields
- Smartcard Issued
- Smartcard Topup
  
  Ticket Office: Yes
  Ticket Machine: Yes
- Smartcard Validator
- Penalty Fares
  
  http://www.tfwrail.wales/revenue-protection-policy
All station facilities
- First Class Lounge
  
  Located
  
  Platform 1
  
  Tickets Accepted
  
  All First Class
  
  Facilities
  
  A comfortable modern lounge, screens with updated train information
  
  Refreshments
  
  Complimentary refreshments and a dedicated customer host ready to serve you.
  
  Wi-Fi
  
  Available
  
  Showers
  
  None
  
  Mon-Fri 06:00 to 18:30
  Saturday
  Sunday
- Seated Area
- Waiting Room
  
  On platforms 1/2, 3/4, 6/7 and 8
- Trolleys
- Station Buffet
  
  Cold drinks vending machine Hot drinks vending machine Food vending machine Food outlet (Seating available) Food outlet (Seating unavailable)
- Toilets
  
  The toilets are located on Platforms 1 to 8. The National Key/Accessible toilets are located in the East Subway near the lifts and on Platform 8; these toilets are operated by a RADAR key and are only available during staffing hours.
- Baby Change
- Showers
- Telephones
  
  Usage Type: Cards And Coins
- Wi Fi
- Web Kiosk
- Post Box
  
  At the Penarth Road entrance and also in the main concourse.
- Tourist Information
- Atm Machine
  
  Located outside main entrance
- Bureau De Change
- Shops
  
  News agent Convenience store
Accessibility and mobility access
- Helpline
  
  03333 211202
  
  https://www.nationalrail.co.uk/
  
  Mon-Sun 08:00 to 20:00
- Staff Help Available
  
  0400 - 0100 Mon-Fri 0400 - 0030 Sat 0700 - 0030 Sun
  
  Mon-Fri 04:00 to 01:00
  Saturday 04:00 to 00:30
  Sunday 07:00 to 00:30
- Induction Loop
- Accessible Ticket Machines
- Height Adjusted Ticket Office Counter
- Ramp For Train Access
- Accessible Public Telephones
  
  There are four payphones in the concourse and one each on platforms 1/2, 3/4 and 6/7.
- National Key Toilets
  
  The National Key/Accessible toilets are located in the East Subway near the lifts and on Platform 8; these toilets are operated by a RADAR key and are only available during staffing hours.
- Step Free Access
  
  Platforms 1 - 8 can be accessed by the lifts in the corridor next to the tobacconist/convenience shop.
  
  Platform 0 can be accessed by the lift in the main concourse.
  
  Coverage: whole Station
- Ticket Gates
  
  Accessible gate available at each set of ticket gates
- Impaired Mobility Set Down
- Wheelchairs Available
Car park information
- Cycle Storage
  
  Spaces: 90
  Sheltered: Yes
  Cctv: Yes
  Location: East end of platforms 1 and 2, 3 and 4, 6 and 7 - also at the front and rear of the station.
  Annotation:
  Sheltered stands are available on each platform.
  
  Type: Stands
- CarPark
  
  Car parking 1:
  Visit www.ncp.co.uk for parking prices.
  
  Operator Name: National Car Parks Ltd
  Name: Penarth Road
  Spaces: 248
  
  Number Accessible Spaces: 7
  Accessible Car Park Equipment: Yes
  Cctv: Yes
  
  Open:
  Mon-Fri - 24h
  Saturday - 24h
  Sunday - 24h
  
  Website: http://www.ncp.co.uk/
  
  Car parking 2:
  Visit www.ncp.co.uk for parking prices.
  
  Operator Name: National Car Parks Ltd
  Name: Riverside
  Spaces: 110
  
  Number Accessible Spaces: 7
  Accessible Car Park Equipment: Yes
  Cctv: Yes
  
  Open:
  Mon-Fri - 24h
  Saturday - 24h
  Sunday - 24h
  
  Website: http://www.ncp.co.uk/
  
  Car parking 3:
  Visit www.ncp.co.uk for parking prices.
  
  Operator Name: National Car Parks Ltd
  Name: Saunders Road
  Spaces: 44
  
  Number Accessible Spaces: 7
  Accessible Car Park Equipment: Yes
  Cctv: Yes
  
  Open:
  Mon-Fri - 24h
  Saturday - 24h
  Sunday - 24h
  
  Website: http://www.ncp.co.uk/
- Rail Replacement Services
  
  At the rear car park (Penarth Road entrance)
- Taxi Rank
  
  Taxi rank is on the right as you exit the main station entrance
- Onward Travel
  
  There is currently no central bus station. Bus services depart and arrive at stops around the city centre. Click on the link to see a list of routes and timetables
  
  Buy a Cardiff PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info
- Airport
  
  The T9 Airport Express coach service departs from the bus stop at the rear of the railway station.
  
  The full timetable can be found http://www.trawscymru.info/t9/. The journey time is 40 minutes.
Passenger services
- Customer Service
  
  Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales
- Left Luggage
  
  http://www.tfwrail.wales
- Lost Property
  
  Operator Name: Managed by Transport for Wales
  
  https://tfwrail.wales/lost-property

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Cardiff Central station

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Facilities at a glance

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