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Submitted by admin-ormdigital on Wed, 09/26/2018 - 14:13

Facilities at a glance

  • Toilets
  • Parking
  • ATM
  • Ticket Office
  • Wifi
  • Ticket machine
  • Step free access
  • Refreshment facilities
  • General service information
    • Staffing Level
      Full time
    • Closed Circuit Television
    • Information Services Open
      Temporary opening hours due to corona virus pandemic.
    • CIS
      Departure Screens
      Announcements
      Arrival Screens
    • Customer Help Points
  • Ticket buying and collection
    • Ticket Office
    • Prepurchase Collection
      Ticket Office: Yes
      Ticket Machine: Yes
    • Ticket Machine
    • Oystercard Issued
    • Use Oystercard
    • Always Show Oyster Card Fields
    • Smartcard Issued
    • Smartcard Topup
      Ticket Office: Yes
      Ticket Machine: Yes
    • Smartcard Validator
    • Penalty Fares
      https://tfwrail.wales/policies-and-reports/revenue-protection-policy
  • All station facilities
    • First Class Lounge

      Located

       

      Platform 1 

      Tickets Accepted

       

      All First Class

      Facilities

       

      A comfortable modern lounge, screens with updated train information

      Refreshments

       

      Complimentary refreshments and a dedicated customer host ready to serve you. 

      Wi-Fi

      Available

       

      Showers

      None

       

      Mon-Fri 06:00 to 18:30
      Saturday
      Sunday
    • Seated Area
    • Waiting Room
      On platforms 1/2, 3/4, 6/7 and 8
    • Trolleys
    • Station Buffet
      Cold drinks vending machine Hot drinks vending machine Food vending machine Food outlet (Seating available) Food outlet (Seating unavailable)
    • Toilets
      The toilets are located on Platforms 1 to 8. The National Key/Accessible toilets are located in the East Subway near the lifts and on Platform 8; these toilets are operated by a RADAR key and are only available during staffing hours.
    • Baby Change
    • Showers
    • Telephones
      Usage Type: Cards And Coins
    • Wi Fi
    • Web Kiosk
    • Post Box

      At the Penarth Road entrance and also in the main concourse. 

    • Tourist Information
    • Atm Machine
      Located outside main entrance
    • Bureau De Change
    • Shops
      News agent Convenience store
  • Accessibility and mobility access
    • Helpline
      03333 211202
      https://www.nationalrail.co.uk/
      Mon-Sun 08:00 to 20:00
    • Staff Help Available

      0400 - 0100 Mon-Fri     0400 - 0030 Sat     0700 - 0030 Sun

      Mon-Fri 04:00 to 01:00
      Saturday 04:00 to 00:30
      Sunday 07:00 to 00:30
    • Induction Loop
    • Accessible Ticket Machines
    • Height Adjusted Ticket Office Counter
    • Ramp For Train Access
    • Accessible Public Telephones
      There are four payphones in the concourse and one each on platforms 1/2, 3/4 and 6/7.
    • National Key Toilets

      The National Key/Accessible toilets are located in the East Subway near the lifts and on Platform 8; these toilets are operated by a RADAR key and are only available during staffing hours.

    • Step Free Access

      Platforms 1 - 8 can be accessed by the lifts in the corridor next to the tobacconist/convenience shop. 

      Platform 0 can be accessed by the lift in the main concourse.


      Coverage: whole Station
    • Ticket Gates
      Accessible gate available at each set of ticket gates
    • Impaired Mobility Set Down
    • Wheelchairs Available
  • Car park information
    • Cycle Storage
      Spaces: 90
      Sheltered: Yes
      Cctv: Yes
      Location: East end of platforms 1 and 2, 3 and 4, 6 and 7 - also at the front and rear of the station.
      Annotation:

      Sheltered stands are available on each platform.


      Type: Stands
    • CarPark
      Car parking 1:

      Visit www.ncp.co.uk for parking prices. 


      Operator Name: National Car Parks Ltd
      Name: Penarth Road
      Spaces: 248

      Number Accessible Spaces: 7
      Accessible Car Park Equipment: Yes
      Cctv: Yes

      Open:
      Mon-Fri - 24h
      Saturday - 24h
      Sunday - 24h

      Website: http://www.ncp.co.uk/

      Car parking 2:

      Visit www.ncp.co.uk for parking prices. 


      Operator Name: National Car Parks Ltd
      Name: Riverside
      Spaces: 110

      Number Accessible Spaces: 7
      Accessible Car Park Equipment: Yes
      Cctv: Yes

      Open:
      Mon-Fri - 24h
      Saturday - 24h
      Sunday - 24h

      Website: http://www.ncp.co.uk/

      Car parking 3:

      Visit www.ncp.co.uk for parking prices. 


      Operator Name: National Car Parks Ltd
      Name: Saunders Road
      Spaces: 44

      Number Accessible Spaces: 7
      Accessible Car Park Equipment: Yes
      Cctv: Yes

      Open:
      Mon-Fri - 24h
      Saturday - 24h
      Sunday - 24h

      Website: http://www.ncp.co.uk/

    • Rail Replacement Services

      At the rear car park (Penarth Road entrance)

    • Taxi Rank

      Taxi rank is on the right as you exit the main station entrance

    • Onward Travel

      There is currently no central bus station.  Bus services depart and arrive at stops around the city centre.  Click on the link to see a list of routes and timetables

      Buy a Cardiff PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info

    • Airport
      The T9 Airport Express coach service departs from the bus stop at the rear of the railway station.

      The full timetable can be found http://www.trawscymru.info/t9/.  The journey time is 40 minutes.
  • Passenger services
    • Customer Service
      Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales
    • Left Luggage
      http://www.tfwrail.wales
    • Lost Property

      Operator Name: Managed by Transport for Wales
      https://tfwrail.wales/lost-property

Live departures & arrivals

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