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Station

Submitted by admin-ormdigital on Wed, 09/26/2018 - 14:13

Facilities at a glance

  • Toilets
  • Parking
  • ATM
  • Ticket Office
  • Wifi
  • Ticket machine
  • Step free access
  • Refreshment facilities
  • General service information
    • Staffing Level
      Full time
    • Closed Circuit Television
    • Information Available From Staff
      Yes - from ticket office
    • Information Services Open
      Mon-Fri 07:40 to 18:00
    • CIS
      Departure Screens
      Announcements
      Arrival Screens
    • Customer Help Points
  • Ticket buying and collection
    • Ticket Office
    • Prepurchase Collection
      Ticket Office: Yes
      Ticket Machine: Yes
    • Ticket Machine
    • Oystercard Issued
    • Use Oystercard
    • Always Show Oyster Card Fields
    • Smartcard Issued
    • Smartcard Validator
    • Penalty Fares
      https://www.tfwrail.wales/policies-and-reports/revenue-protection-policy
  • All station facilities
    • First Class Lounge
    • Seated Area
    • Waiting Room
      Mon-Fri 05:30 to 00:00

      Seating area in the café on platforms 3/4. 

    • Trolleys
    • Station Buffet
      Café on platforms 3/4 and cold drinks and confectionery vending machine on platform 3.
    • Toilets
      The toilets are located on Platform 4. The National key toilets are located on the Main Concourse to the right of the Ticket Office; these toilets are operated by a radar key. The National key toilets are only available during staffing hours.
    • Baby Change
    • Showers
    • Telephones
      Usage Type: Cards And Coins
    • Wi Fi

      Find WiFi Hotspots around Cardiff Queen Street station

    • Web Kiosk
    • Post Box
      Outside the station
    • Tourist Information
    • Atm Machine
    • Bureau De Change
    • Shops
  • Accessibility and mobility access
    • Helpline
      03333 211202
      https://www.nationalrail.co.uk/
      Mon-Sun 08:00 to 20:00
    • Staff Help Available
      Help provided by on train staff outside staffing hours.
      Mon-Fri 06:30 to 23:00
    • Induction Loop
    • Accessible Ticket Machines

      The ticket machines are near the main entrance and accept credit / debit cards and cash.

    • Height Adjusted Ticket Office Counter
    • Ramp For Train Access
    • National Key Toilets
    • Step Free Access

      Platforms 1 to 5 are all accessible by lift.


      Coverage: whole Station
    • Ticket Gates
    • Impaired Mobility Set Down
    • Wheelchairs Available
  • Car park information
    • Cycle Storage
      Spaces: 10
      Sheltered: No
      Cctv: Yes
      Location:

      to the right of the station front 


      Type: Stands
    • Rail Replacement Services

      For services towards Cardiff Central use the bus stop at the front of the station.

      For services towards Cathays use the bus stop in front of the shop opposite the station entrance.

      Please ask a member of station staff if you are unsure of which stop to use.

    • Onward Travel

      Limited service from stop outside station Mondays to Fridays

  • Passenger services
    • Customer Service
      Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales
    • Left Luggage
      https://www.nationalrail.co.uk/
    • Lost Property

      Operator Name: Managed by Transport for Wales
      https://www.nationalrail.co.uk/

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