Cardiff Queen Street

Station

Facilities at a glance

Toilets
Parking
ATM
Ticket Office
Wifi
Ticket machine
Step free access
Refreshment facilities

General service information
- Staffing Level
  
  Full time
- Closed Circuit Television
- Information Available From Staff
  
  Yes - from ticket office
- Information Services Open
  
  Mon-Fri 05:30 to 00:00
- CIS
  
  Departure Screens
  Announcements
  Arrival Screens
- Customer Help Points
Ticket buying and collection
- Ticket Office
- Prepurchase Collection
  
  Ticket Office: Yes
  Ticket Machine: Yes
- Ticket Machine
- Oystercard Issued
- Use Oystercard
- Always Show Oyster Card Fields
- Smartcard Issued
- Smartcard Validator
- Penalty Fares
  
  http://www.arrivatrainswales.co.uk/revenueenforcementpolicy
All station facilities
- First Class Lounge
- Seated Area
- Waiting Room
  
  Mon-Fri 05:30 to 00:00
  
  Seating area in the café on platforms 3/4.
- Trolleys
- Station Buffet
  
  Café on platforms 3/4 and cold drinks and confectionery vending machine on platform 3.
- Toilets
  
  The toilets are located on Platform 4. The National key toilets are located on the Main Concourse to the right of the Ticket Office; these toilets are operated by a radar key. The National key toilets are only available during staffing hours.
- Baby Change
- Showers
- Telephones
  
  Usage Type: Cards And Coins
- Wi Fi
  
  Find WiFi Hotspots around Cardiff Queen Street station
- Web Kiosk
- Post Box
  
  Outside the station
- Tourist Information
- Atm Machine
- Bureau De Change
- Shops
Accessibility and mobility access
- Helpline
  
  03333 211202
  
  https://www.nationalrail.co.uk/
  
  Mon-Sun 08:00 to 20:00
- Staff Help Available
  
  Help provided by on train staff outside staffing hours.
  
  Mon-Fri 05:30 to 23:59
- Induction Loop
- Accessible Ticket Machines
  
  The ticket machines are near the main entrance and accept credit / debit cards and cash.
- Height Adjusted Ticket Office Counter
- Ramp For Train Access
- National Key Toilets
- Step Free Access
  
  Platforms 1 to 5 are all accessible by lift.
  
  Coverage: whole Station
- Ticket Gates
- Impaired Mobility Set Down
- Wheelchairs Available
Car park information
- Cycle Storage
  
  Spaces: 10
  Sheltered: No
  Cctv: Yes
  Location:
  to the right of the station front
  
  Type: Stands
- Rail Replacement Services
  
  For services towards Cardiff Central please use the bus stop at the front of the station.
  
  For services towards Cathays please use the lay-by in front of the SPAR shop opposite the station entrance.
  
  Please ask a member of station staff if you are unsure of which stop to use.
- Onward Travel
  
  Limited service from stop outside station Mondays to Fridays
Passenger services
- Customer Service
  
  Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales
- Left Luggage
  
  https://www.nationalrail.co.uk/
- Lost Property
  
  Operator Name: Managed by Transport for Wales
  
  https://www.nationalrail.co.uk/

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Station

Cardiff Queen Street

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Facilities at a glance

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