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Station

Submitted by admin-ormdigital on Wed, 09/26/2018 - 14:13

Facilities at a glance

  • Toilets
  • Parking
  • ATM
  • Ticket Office
  • Wifi
  • Ticket machine
  • Step free access
  • Refreshment facilities
  • General service information
    • Staffing Level
      Full time
    • Closed Circuit Television
    • Information Available From Staff
      Yes - from ticket office
    • Information Services Open
      Mon-Fri 05:30 to 00:00
    • CIS
      Departure Screens
      Announcements
      Arrival Screens
    • Customer Help Points
  • Ticket buying and collection
    • Ticket Office
    • Prepurchase Collection
      Ticket Office: Yes
      Ticket Machine: Yes
    • Ticket Machine
    • Oystercard Issued
    • Use Oystercard
    • Always Show Oyster Card Fields
    • Smartcard Issued
    • Smartcard Validator
    • Penalty Fares
      http://www.arrivatrainswales.co.uk/revenueenforcementpolicy
  • All station facilities
    • First Class Lounge
    • Seated Area
    • Waiting Room
      Mon-Fri 05:30 to 00:00

      Seating area in the café on platforms 3/4. 

    • Trolleys
    • Station Buffet
      Café on platforms 3/4 and cold drinks and confectionery vending machine on platform 3.
    • Toilets
      The toilets are located on Platform 4. The National key toilets are located on the Main Concourse to the right of the Ticket Office; these toilets are operated by a radar key. The National key toilets are only available during staffing hours.
    • Baby Change
    • Showers
    • Telephones
      Usage Type: Cards And Coins
    • Wi Fi

      Find WiFi Hotspots around Cardiff Queen Street station

    • Web Kiosk
    • Post Box
      Outside the station
    • Tourist Information
    • Atm Machine
    • Bureau De Change
    • Shops
  • Accessibility and mobility access
    • Helpline
      03333 211202
      https://www.nationalrail.co.uk/
      Mon-Sun 08:00 to 20:00
    • Staff Help Available
      Help provided by on train staff outside staffing hours.
      Mon-Fri 05:30 to 23:59
    • Induction Loop
    • Accessible Ticket Machines

      The ticket machines are near the main entrance and accept credit / debit cards and cash.

    • Height Adjusted Ticket Office Counter
    • Ramp For Train Access
    • National Key Toilets
    • Step Free Access

      Platforms 1 to 5 are all accessible by lift.


      Coverage: whole Station
    • Ticket Gates
    • Impaired Mobility Set Down
    • Wheelchairs Available
  • Car park information
    • Cycle Storage
      Spaces: 10
      Sheltered: No
      Cctv: Yes
      Location:

      to the right of the station front 


      Type: Stands
    • Rail Replacement Services

      For services towards Cardiff Central please use the bus stop at the front of the station.

      For services towards Cathays please use the lay-by in front of the SPAR shop opposite the station entrance.

      Please ask a member of station staff if you are unsure of which stop to use.

    • Onward Travel

      Limited service from stop outside station Mondays to Fridays

  • Passenger services
    • Customer Service
      Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales
    • Left Luggage
      https://www.nationalrail.co.uk/
    • Lost Property

      Operator Name: Managed by Transport for Wales
      https://www.nationalrail.co.uk/

Live departures & arrivals

Buy tickets

  • No booking fees
  • No card charges
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