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Submitted by admin-ormdigital on Wed, 07/22/2020 - 10:20

Station message

Please note that the platforms at this station have a gentle slope.  Please apply brakes to pushchairs and wheelchairs when waiting on the platform for a train.

Facilities at a glance

  • Toilets
  • Parking
  • ATM
  • Ticket Office
  • Wifi
  • Ticket machine
  • Step free access
  • Refreshment facilities
  • General service information
    • Staffing Level
      Full time
    • Closed Circuit Television
    • Information Available From Staff
      Yes - from ticket office
    • Information Services Open
      Mon-Fri 07:40 to 18:00
    • CIS
      Departure Screens
      Arrival Screens
    • Customer Help Points
  • Ticket buying and collection
    • Ticket Office
    • Prepurchase Collection
      Ticket Office: Yes
      Ticket Machine: Yes
    • Ticket Machine
    • Oystercard Issued
    • Use Oystercard
    • Always Show Oyster Card Fields
    • Smartcard Issued
    • Smartcard Topup
      Ticket Office: Yes
      Ticket Machine: Yes
    • Smartcard Validator
    • Smartcard Comments

      Load a pre-purchased season ticket onto a smartcard using the smartcard validator or the ticket vending machine. 

    • Penalty Fares
  • All station facilities
    • First Class Lounge
    • Seated Area
    • Waiting Room
      Mon-Fri 05:30 to 00:00

      Seating area in the café on platforms 3/4. 

    • Trolleys
    • Station Buffet
      Café on platforms 3/4 and cold drinks and confectionery vending machine on platform 3.
    • Toilets
      The toilets are located on Platform 4. The National key toilets are located on the Main Concourse to the right of the Ticket Office; these toilets are operated by a radar key. The National key toilets are only available during staffing hours.
    • Baby Change
    • Showers
    • Telephones
      Usage Type: Cards And Coins
    • Wi Fi
    • Web Kiosk
    • Post Box
      Outside the station
    • Tourist Information
    • Atm Machine
    • Bureau De Change
    • Shops
  • Accessibility and mobility access
    • Helpline
      03333 211202
      Mon-Sun 08:00 to 20:00
    • Staff Help Available
      Help provided by on train staff outside staffing hours.
      Mon-Fri 06:30 to 23:00
    • Induction Loop
    • Accessible Ticket Machines

      The ticket machines are near the main entrance and accept credit / debit cards and cash.

    • Height Adjusted Ticket Office Counter
    • Ramp For Train Access
    • Nearest Stations With More Facilities

       To go to the Transport for Wales Active Travel Station Map please follow the below link. Please be advised that it is still in development and completion is expected at end of 2021.

    • National Key Toilets
    • Step Free Access

      Category B

      Step free access is available to all platforms via lifts. For full station facilities as stated in the Accessible Travel Policy, please visit the Transport for Wales website:"

      Coverage: whole Station
    • Ticket Gates
    • Impaired Mobility Set Down
    • Wheelchairs Available
  • Car park information
    • Cycle Storage
      Spaces: 10
      Sheltered: No
      Cctv: Yes

      to the right of the station front 

      Type: Stands
    • Rail Replacement Services

      For services towards Cardiff Central use the bus stop at the front of the station.

      For services towards Cathays use the bus stop in front of the shop opposite the station entrance.

      Please ask a member of station staff if you are unsure of which stop to use.

    • Onward Travel

      Limited service from stop outside station Mondays to Fridays

  • Passenger services
    • Customer Service
      Contact our Customer Relations team directly via the customer webform at
    • Left Luggage
    • Lost Property

      Operator Name: Managed by Transport for Wales

Live departures & arrivals

  • Overview
    • This busy station right in the heart of Cardiff was first opened in 1840 and had its first major redevelopment in 1973. Initially redesigning the entire roof, reducing the platforms from five to three, and the installation of lifts between the platforms. In the following decades numerous other improvements were carried out, culminating in a £220 million regeneration scheme for both the station and surrounding area in 2013. The facade and station entrance were rebuilt using a contemporary wood, steel, and glass design, and the platforms increased back up to five, allowing more services per hour to run.

      A plaque was displayed in the ticket hall in 2016, listing those from the Taff Vale Railway, the company that first developed the station in 1840, who served in the armed forces between the years of 1914 and 1919. In 2017, in order to provide more information about these young men, a QR code was added.

      Cardiff Queen Street Station is also famous, having featured in the BBC Dr. Who spinoff Torchwood.

  • How long does it take to get from Cardiff Queen Street Station to Cardiff Airport?
    • Walking via St Mary Street, it takes around 5 minutes to reach the city centre.

  • What car parking facilities are available at Cardiff Queen Street Station?
    • There are no car parking facilities at Cardiff Queen Street Station.

  • What facilities are there for bike storage at Cardiff Queen Street Station?
    • Covered by CCTV, there are 10 bike stores at Cardiff Queen Street Station.

  • What other facilities are available at Shrewsbury station?
      • Toilets
      • Station buffet
      • Coin and cards telephones
      • Disabled access - step-free throughout, ramps are available, as are wheelchairs and induction loops
  • Which popular destinations can be reached from Chester Train Station?
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