Chester

Station message

The lifts are out of order between Platform 3 and the station until further notice at Chester station.

Until further notice, Chester ticket office has amended opening times, due to Covid, 0540-2040 Mondays to Saturdays and 0940-1710 Sundays.

Facilities at a glance

Toilets
Parking
ATM
Ticket Office
Wifi
Ticket machine
Step free access
Refreshment facilities

General service information
- Staffing Level
  
  Full time
- Closed Circuit Television
- Information Available From Staff
  
  Yes - from information point
- Information Services Open
  
  Mon-Sun 03:00 to 01:00
- CIS
  
  Departure Screens
  Announcements
  Arrival Screens
- Customer Help Points
Ticket buying and collection
- Ticket Office
- Prepurchase Collection
  
  Ticket Office: Yes
  Ticket Machine: Yes
- Ticket Machine
- Oystercard Issued
- Use Oystercard
- Always Show Oyster Card Fields
- Smartcard Issued
- Smartcard Validator
- Penalty Fares
  
  http://www.arrivatrainswales.co.uk/revenueenforcementpolicy
All station facilities
- First Class Lounge
- Seated Area
- Trolleys
- Station Buffet
  
  Coffee shop Buffet Public House/Bar
- Toilets
  
  The toilets are located on Main Concourse and on Platform 7a. The National key toilets are located on the Main Concourse and on Platform 7a; these toilets are operated by a radar key.
- Baby Change
- Showers
- Telephones
  
  Usage Type: Cards And Coins
- Wi Fi
  
  Find WiFi Hotspots around Chester station
- Web Kiosk
- Post Box
  
  Located on the platform(s)
- Tourist Information
- Atm Machine
  
  Located on concourse
- Bureau De Change
- Shops
  
  News agent
Accessibility and mobility access
- Helpline
  
  03333 211202
  
  https://www.nationalrail.co.uk/
  
  Mon-Sun 08:00 to 20:00
- Staff Help Available
  
  The meeting point for customers who have booked assistance or wish to request assistance is the Customer Services Office in the main concourse.
  
  Mon-Sun 03:00 to 01:00
- Induction Loop
- Accessible Ticket Machines
- Height Adjusted Ticket Office Counter
- Ramp For Train Access
- National Key Toilets
- Step Free Access
  
  Category A.
  
  Step free access is available to all platforms via lifts.
  
  For full station facilities as stated in the Accessible Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations.
  
  Coverage: whole Station
- Ticket Gates
- Impaired Mobility Set Down
- Wheelchairs Available
Car park information
- Cycle Storage
  
  Spaces: 76
  Sheltered: Yes
  Cctv: Yes
  Location: in the concourse
  Annotation:
  Cycle Storage is located behind the buffet on the main concourse.
  
  Type: Stands
- CarPark
  
  Car parking 1:
  Visit www.ncp.co.uk for parking prices.
  
  Operator Name: National Car Parks Ltd
  Name: Chester East
  Spaces: 113
  
  Number Accessible Spaces: 6
  Accessible Car Park Equipment: Yes
  Cctv: Yes
  
  Open:
  Mon-Fri - 24h
  Saturday - 24h
  Sunday - 24h
  
  Website: http://www.ncp.co.uk/
  
  Car parking 2:
  Visit www.ncp.co.uk for parking prices.
  
  Operator Name: National Car Parks Ltd
  Name: Chester West
  Spaces: 123
  
  Number Accessible Spaces: 6
  Accessible Car Park Equipment: Yes
  Accessible Car Park Equipment Note: This car park is accredited with a Disabled Parking Award run by D M U K. Visit http://www.dpaward.org for further information.
  Cctv: No
  
  Open:
  Mon-Fri - 24h
  Saturday - 24h
  Sunday - 24h
  
  Website: http://www.ncp.co.uk/
- Rail Replacement Services
  
  At the bus stop outside the station front
- Taxi Rank
  
  Outside the station front
- Onward Travel
  
  First and Arriva both operate a network of regular local bus routes around Chester and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus and www.arrivabus.co.uk
  
  Buy a Chester PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info
  
  There is a "RailLink" bus service which runs from directly outside the station to Chester city centre. This service operates Mon to Sat from 07:00 to 19:00.
Passenger services
- Customer Service
  
  Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales
- Left Luggage
  
  Operator Name: Due to security reasons all left luggage facilities have been withdrawn.
  
  https://www.nationalrail.co.uk/
- Lost Property
  
  Operator Name: Managed by Transport for Wales
  
  https://www.nationalrail.co.uk/

Live departures & arrivals

Overview
- Originally built as two stations, both opening in 1840, the two were amalgamated eight years later to serve the city of Chester and the surrounding areas. Constructed from the iconic rich blue Staffordshire stone and warm grey Storeton sandstone, and designed in an ornate style modelled on Italian classical architecture, Chester station is situated adjacent to the impressive city walls.
  
  Make sure to take a look at the vast wooden beams above Platform 4, royal sculptor John Thomas carved several beautiful owls; originally designed to prevent pigeons from nesting, they are a much-loved feature of the station. Popular with shopaholics, Brook Street lies right on the station’s doorstep, and just beyond that, the city centre, overlooked by the magnificent cathedral.
How long does it take to walk from Chester station to Chester city centre?
- With just a short two minute stroll, via City Road, you’ll soon be enjoying everything Chester has to offer.
What car parking facilities are available at Chester station?
- There are 236 car parking spaces available including Blue Badge spaces at Chester station.
What facilities are there for bike storage at Chester station?
- Chester station has catered for cycle fans with 76 spaces, including covered storage and CCTV.
What other facilities are available at Chester station?
- - Toilets, including baby changing facilities
  - Station buffet
  - Shops
  - Coin and cards telephones
  - ATM
  - Disabled access - step-free throughout, ramps, wheelchairs and induction loop available
Which popular destinations can be reached from Chester Train Station?
- - Chester to Manchester
  - Chester to Cardiff

Chester

Ticket office opening hours:

Station message

Facilities at a glance

Live departures & arrivals

Discover OUR destinations