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Submitted by admin-ormdigital on Wed, 07/22/2020 - 10:23

Station message

Essential travel only - lockdown restrictions currently apply in England - https://www.gov.uk/guidance/national-lockdown-stay-at-home#travel

Facilities at a glance

  • Toilets
  • Parking
  • ATM
  • Ticket Office
  • Wifi
  • Ticket machine
  • Step free access
  • Refreshment facilities
  • General service information
    • Staffing Level
      Full time
    • Closed Circuit Television
    • Information Available From Staff
      Yes - from information point
    • Information Services Open
      Mon-Sun 03:00 to 01:00
    • CIS
      Departure Screens
      Announcements
      Arrival Screens
    • Customer Help Points
  • Ticket buying and collection
    • Ticket Office
    • Prepurchase Collection
      Ticket Office: Yes
      Ticket Machine: Yes
    • Ticket Machine
    • Oystercard Issued
    • Use Oystercard
    • Always Show Oyster Card Fields
    • Smartcard Issued
    • Smartcard Validator
    • Penalty Fares
      http://www.arrivatrainswales.co.uk/revenueenforcementpolicy
  • All station facilities
    • First Class Lounge
    • Seated Area
    • Trolleys
    • Station Buffet
      Coffee shop Buffet Public House/Bar
    • Toilets
      The toilets are located on Main Concourse and on Platform 7a. The National key toilets are located on the Main Concourse and on Platform 7a; these toilets are operated by a radar key.
    • Baby Change
    • Showers
    • Telephones
      Usage Type: Cards And Coins
    • Wi Fi
    • Web Kiosk
    • Post Box
      Located on the platform(s)
    • Tourist Information
    • Atm Machine
      Located on concourse
    • Bureau De Change
    • Shops
      News agent
  • Accessibility and mobility access
    • Helpline
      03333 211202
      https://www.nationalrail.co.uk/
      Mon-Sun 08:00 to 20:00
    • Staff Help Available

      The meeting point for customers who have booked assistance or wish to request assistance is the Customer Services Office in the main concourse. 

      Mon-Sun 03:00 to 01:00
    • Induction Loop
    • Accessible Ticket Machines
    • Height Adjusted Ticket Office Counter
    • Ramp For Train Access
    • Nearest Stations With More Facilities

      To go to the Transport for Wales Active Travel Station Map please follow the below link. Please be advised that it is still in development and completion is expected at end of 2021. www.tfw.dev.activemap.co.uk

    • National Key Toilets
    • Step Free Access

      Category A.

      Step free access is available to all platforms via lifts

      For full station facilities as stated in the Accessible Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations.


      Coverage: whole Station
    • Ticket Gates
    • Impaired Mobility Set Down
    • Wheelchairs Available
  • Car park information
    • Cycle Storage
      Spaces: 76
      Sheltered: Yes
      Cctv: Yes
      Location: in the concourse
      Annotation:

      Cycle Storage is located behind the buffet on the main concourse.


      Type: Stands
    • CarPark
      Car parking 1:

      Visit www.ncp.co.uk for parking prices. 


      Operator Name: National Car Parks Ltd
      Name: Chester East
      Spaces: 113

      Number Accessible Spaces: 6
      Accessible Car Park Equipment: Yes
      Cctv: Yes

      Open:
      Mon-Fri - 24h
      Saturday - 24h
      Sunday - 24h

      Website: http://www.ncp.co.uk/

      Car parking 2:

      Visit www.ncp.co.uk for parking prices. 


      Operator Name: National Car Parks Ltd
      Name: Chester West
      Spaces: 123

      Number Accessible Spaces: 6
      Accessible Car Park Equipment: Yes
      Accessible Car Park Equipment Note: This car park is accredited with a Disabled Parking Award run by D M U K. Visit http://www.dpaward.org for further information. 
      Cctv: No

      Open:
      Mon-Fri - 24h
      Saturday - 24h
      Sunday - 24h

      Website: http://www.ncp.co.uk/

    • Rail Replacement Services

      At the bus stop outside the station front

    • Taxi Rank

      Outside the station front

    • Onward Travel

      First and Arriva both operate a network of regular local bus routes around Chester and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus and www.arrivabus.co.uk

      Buy a Chester PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info

      There is a "RailLink" bus service which runs from directly outside the station to Chester city centre. This service operates Mon to Sat from 07:00 to 19:00.

  • Passenger services
    • Customer Service
      Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales
    • Left Luggage

      Operator Name: Due to security reasons all left luggage facilities have been withdrawn.
      https://www.nationalrail.co.uk/
    • Lost Property

      Operator Name: Managed by Transport for Wales
      https://www.nationalrail.co.uk/

Live departures & arrivals

  • Overview
    • Originally built as two stations, both opening in 1840, the two were amalgamated eight years later to serve the city of Chester and the surrounding areas. Constructed from the iconic rich blue Staffordshire stone and warm grey Storeton sandstone, and designed in an ornate style modelled on Italian classical architecture, Chester station is situated adjacent to the impressive city walls.


      Make sure to take a look at the vast wooden beams above Platform 4, royal sculptor John Thomas carved several beautiful owls; originally designed to prevent pigeons from nesting, they are a much-loved feature of the station. Popular with shopaholics, Brook Street lies right on the station’s doorstep, and just beyond that, the city centre, overlooked by the magnificent cathedral.

  • How long does it take to walk from Chester station to Chester city centre?
    • With just a short two minute stroll, via City Road, you’ll soon be enjoying everything Chester has to offer.

  • What car parking facilities are available at Chester station?
    • There are 236 car parking spaces available including Blue Badge spaces at Chester station.

  • What facilities are there for bike storage at Chester station?
    • Chester station has catered for cycle fans with 76 spaces, including covered storage and CCTV.

  • What other facilities are available at Chester station?
      • Toilets, including baby changing facilities
      • Station buffet
      • Shops
      • Coin and cards telephones
      • ATM
      • Disabled access - step-free throughout, ramps, wheelchairs and induction loop available
  • Which popular destinations can be reached from Chester Train Station?
  • Did you know?
    Multiflex Tickets
    Are our lowest Single fare for hundreds of regular journeys
    Available exclusively on our App
  • Did you know?
    Plan ahead. Reserve a place.
    We’re doing all we can to help everyone travel safer at the current time.
    Reserve a place
  • Did you know?
    Travel safer
    You can plan ahead and decide when to travel using our Capacity Checker.
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