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Submitted by admin-ormdigital on Wed, 07/22/2020 - 10:23

Facilities at a glance

  • Toilets
  • Parking
  • ATM
  • Ticket Office
  • Wifi
  • Ticket machine
  • Step free access
  • Refreshment facilities
  • General service information
    • Staffing Level
      Full time
    • Closed Circuit Television
    • Information Available From Staff
      Yes - from information point
    • Information Services Open
      Mon-Sun 03:00 to 01:00
    • CIS
      Departure Screens
      Announcements
      Arrival Screens
    • Customer Help Points
  • Ticket buying and collection
    • Ticket Office
    • Prepurchase Collection
      Ticket Office: Yes
      Ticket Machine: Yes
    • Ticket Machine
    • Oystercard Issued
    • Use Oystercard
    • Always Show Oyster Card Fields
    • Smartcard Issued
    • Smartcard Validator
    • Penalty Fares
      http://www.arrivatrainswales.co.uk/revenueenforcementpolicy
  • All station facilities
    • First Class Lounge
    • Seated Area
    • Trolleys
    • Station Buffet
      Coffee shop Buffet Public House/Bar
    • Toilets
      The toilets are located on Main Concourse and on Platform 7a. The National key toilets are located on the Main Concourse and on Platform 7a; these toilets are operated by a radar key.
    • Baby Change
    • Showers
    • Telephones
      Usage Type: Cards And Coins
    • Wi Fi
    • Web Kiosk
    • Post Box
      Located on the platform(s)
    • Tourist Information
    • Atm Machine
      Located on concourse
    • Bureau De Change
    • Shops
      News agent
  • Accessibility and mobility access
    • Helpline
      03333 211202
      https://www.nationalrail.co.uk/
      Mon-Sun 08:00 to 20:00
    • Staff Help Available

      The meeting point for customers who have booked assistance or wish to request assistance is the Customer Services Office in the main concourse. 

      Mon-Sun 03:00 to 01:00
    • Induction Loop
    • Accessible Ticket Machines
    • Height Adjusted Ticket Office Counter
    • Ramp For Train Access
    • National Key Toilets
    • Step Free Access

      Lifts are available to all platforms 


      Coverage: whole Station
    • Ticket Gates
    • Impaired Mobility Set Down
    • Wheelchairs Available
  • Car park information
    • Cycle Storage
      Spaces: 76
      Sheltered: Yes
      Cctv: Yes
      Location: in the concourse
      Annotation:

      Cycle Storage is located behind the buffet on the main concourse.


      Type: Stands
    • CarPark
      Car parking 1:

      Visit www.ncp.co.uk for parking prices. 


      Operator Name: National Car Parks Ltd
      Name: Chester East
      Spaces: 113

      Number Accessible Spaces: 6
      Accessible Car Park Equipment: Yes
      Cctv: Yes

      Open:
      Mon-Fri - 24h
      Saturday - 24h
      Sunday - 24h

      Website: http://www.ncp.co.uk/

      Car parking 2:

      Visit www.ncp.co.uk for parking prices. 


      Operator Name: National Car Parks Ltd
      Name: Chester West
      Spaces: 123

      Number Accessible Spaces: 6
      Accessible Car Park Equipment: Yes
      Accessible Car Park Equipment Note: This car park is accredited with a Disabled Parking Award run by D M U K. Visit http://www.dpaward.org for further information. 
      Cctv: No

      Open:
      Mon-Fri - 24h
      Saturday - 24h
      Sunday - 24h

      Website: http://www.ncp.co.uk/

    • Rail Replacement Services

      At the bus stop outside the station front

    • Taxi Rank

      Outside the station front

    • Onward Travel

      First and Arriva both operate a network of regular local bus routes around Chester and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus and www.arrivabus.co.uk

      Buy a Chester PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info

      There is a "RailLink" bus service which runs from directly outside the station to Chester city centre. This service operates Mon to Sat from 07:00 to 19:00.

  • Passenger services
    • Customer Service
      Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales
    • Left Luggage

      Operator Name: Due to security reasons all left luggage facilities have been withdrawn.
      https://www.nationalrail.co.uk/
    • Lost Property

      Operator Name: Managed by Transport for Wales
      https://www.nationalrail.co.uk/

Live departures & arrivals

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