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Help & contact
Cymraeg English
Submitted by admin-ormdigital on Wed, 07/22/2020 - 10:24

Facilities at a glance

  • Toilets
  • Parking
  • ATM
  • Ticket Office
  • Wifi
  • Ticket machine
  • Step free access
  • Refreshment facilities
  • General service information
    • Staffing Level
      Full time
    • Closed Circuit Television
    • Information Services Open
      Mon-Fri - 24h
      Saturday 00:00 to 21:45
      Sunday 07:00 to 00:00
    • CIS
      Departure Screens
      Announcements
      Arrival Screens
    • Customer Help Points

      Ticket office for advice only

  • Ticket buying and collection
    • Ticket Office
    • Prepurchase Collection
      Ticket Office: Yes
      Ticket Machine: Yes
    • Ticket Machine
    • Oystercard Issued
    • Use Oystercard
    • Always Show Oyster Card Fields
    • Smartcard Issued
    • Smartcard Validator
    • Penalty Fares
      http://www.arrivatrainswales.co.uk/revenueenforcementpolicy
  • All station facilities
    • First Class Lounge
    • Seated Area
    • Trolleys
    • Station Buffet
    • Toilets
      The toilets are located within the Ferry Terminal. The National key toilets are located within the Ferry Terminal; these toilets are operated by a radar key.
    • Baby Change
    • Showers
    • Telephones
      Usage Type: Cards And Coins
    • Wi Fi

      Find WiFi Hotspots around Holyhead station

    • Web Kiosk
    • Post Box
    • Tourist Information
    • Atm Machine
      Located on concourse
    • Bureau De Change
    • Shops
      Passport Photo Booth
  • Accessibility and mobility access
    • Helpline
      03333 211202
      https://www.nationalrail.co.uk/
      Mon-Sun 08:00 to 20:00
    • Staff Help Available

      24 hours Monday - Friday;   0001 - 2145 Saturday;   0700 - 0000 Sunday

      Mon-Fri - 24h
      Saturday 00:00 to 21:45
      Sunday 07:00 to 00:00
    • Induction Loop
    • Accessible Ticket Machines

      This machine does not accept cash.  Payment is by major debit and credit cards only.

    • Height Adjusted Ticket Office Counter
    • Ramp For Train Access
    • National Key Toilets
    • Step Free Access
      Whole station
    • Impaired Mobility Set Down
    • Wheelchairs Available
  • Car park information
    • Cycle Storage
      Spaces: 10
      Sheltered: No
      Cctv: Yes
      Location: on Platform 2 by the gate (in ferry port area).
      Annotation:

      5 hoops


      Type: Stands
    • CarPark

      Operator Name: Stena Line
      Name: Black Bridge
      Spaces: 0
      Free: Yes
      Number Accessible Spaces: 0
      Accessible Car Park Equipment: Yes
      Cctv: No

      Open:
      Mon-Sun

      Website: https://www.nationalrail.co.uk/
    • Rail Replacement Services

      Wait at bus stops outside the station

    • Taxi Rank

      From the front of the station

    • Onward Travel

      For the nearest bus stop, walk across the footbridge and turn right onto the main road.

    • Port

      Ferry sailings to Dublin Ferry Port and Dun Laoghaire.

  • Passenger services
    • Customer Service
      Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales
    • Left Luggage

      Operator Name: operated by Stena line
      https://www.nationalrail.co.uk/
    • Lost Property

      Operator Name: Managed by Transport for Wales
      https://www.nationalrail.co.uk/

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