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Station

Submitted by admin-ormdigital on Wed, 07/22/2020 - 10:24

Facilities at a glance

  • Toilets
  • Parking
  • ATM
  • Ticket Office
  • Wifi
  • Ticket machine
  • Step free access
  • Refreshment facilities
  • General service information
    • Staffing Level
      Part time
    • Closed Circuit Television
    • Information Available From Staff
      Yes - from ticket office
    • Information Services Open
      Mon-Fri 06:40 to 11:40
      Saturday 08:40 to 14:40
      Sunday
    • CIS
      Departure Screens
      Arrival Screens
    • Customer Help Points

      Ticket office for advice only

  • Ticket buying and collection
    • Ticket Office
    • Prepurchase Collection
      Ticket Office: Yes
      Ticket Machine: Yes
    • Ticket Machine
    • Oystercard Issued
    • Use Oystercard
    • Always Show Oyster Card Fields
    • Smartcard Issued
    • Smartcard Validator
    • Penalty Fares
      https://tfwrail.wales/policies-and-reports/revenue-protection-policy
  • All station facilities
    • First Class Lounge
    • Seated Area
    • Waiting Room
    • Trolleys
    • Station Buffet
    • Toilets
    • Baby Change
    • Showers
    • Telephones
      Usage Type: Cards And Coins
    • Wi Fi
    • Web Kiosk
    • Post Box
    • Tourist Information
    • Atm Machine
    • Bureau De Change
    • Shops
  • Accessibility and mobility access
    • Helpline
      03333 211202
      https://www.nationalrail.co.uk/
      Mon-Sun 08:00 to 20:00
    • Staff Help Available
      No platform staff available. Assistance is provided by the Conductor on the train.
    • Induction Loop
    • Accessible Ticket Machines

      There are two ticket machines.  One accepts cash and the other accepts payment is by major debit and credit cards only.

    • Height Adjusted Ticket Office Counter
    • Ramp For Train Access
    • National Key Toilets
    • Step Free Access

      Both platforms are accessible. A lift and footbridge connects both platforms from the station car park and The Parade.


      Coverage: whole Station
    • Impaired Mobility Set Down

      Level surface at drop off/pick up points. 

    • Wheelchairs Available
  • Car park information
    • Cycle Storage
      Spaces: 26
      Sheltered: Yes
      Cctv: Yes
      Location: on the Pontypridd-bound platform
      Annotation:

      There are 8 hoops that are sheltered and 5 hoops that are unsheltered.


      Type: Stands
    • CarPark

      Name: Transport for Wales
      Spaces: 95
      Free: Yes
      Number Accessible Spaces: 6
      Accessible Car Park Equipment: Yes
      Cctv: Yes

      Open:
      Mon-Sun

      Website: https://www.nationalrail.co.uk/
    • Rail Replacement Services

      At the bus stop outside The Railway Inn for Cardiff direction; opposite side of the road for Pontypridd direction.

    • Onward Travel

      No bus stops at station but available nearby in Station Road.

  • Passenger services
    • Customer Service
      Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales
    • Left Luggage
      https://www.nationalrail.co.uk/
    • Lost Property

      Operator Name: Managed by Transport for Wales
      https://www.nationalrail.co.uk/

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