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Station

Submitted by admin-ormdigital on Wed, 09/26/2018 - 14:13

Facilities at a glance

  • Toilets
  • Parking
  • ATM
  • Ticket Office
  • Wifi
  • Ticket machine
  • Step free access
  • Refreshment facilities
  • General service information
    • Staffing Level
      fullTime
    • Closed Circuit Television
    • Information Services Open
      Mon,Tue,Wed,Thu 04:30 to 01:30
      Saturday 04:30 to 02:00
      Sunday 05:15 to 01:30
    • CIS
      Departure Screens
      Announcements
      Arrival Screens
    • Customer Help Points

      A dedicated Mobility Assistance Reception is located on the main concourse adjacent to the ticket office. There is also a Customer Information Point located in the centre of the concourse.

      Monday-Saturday 07:00-23:00Sunday 08:00-23:00

  • Ticket buying and collection
    • Ticket Office
    • Prepurchase Collection
    • Ticket Machine
    • Oystercard Issued
    • Oystercard Topup
    • Use Oystercard
    • Oyster Comments
      Please visit the Transport for London Visitor Centre on the main concourse for a range of visitor information, tour and attraction tickets as well as Oyster and Transport Info. Oyster Cards can also be bought and topped up at the Underground station. Other Oyster transactions available from service ticket machines operated by London Midland.
    • Always Show Oyster Card Fields
    • Smartcard Issued
    • Smartcard Validator
    • Travelcard
      Zone 1
  • All station facilities
    • First Class Lounge

      Located

      Located on first floor, accessed via balcony

      Step free to access 

      Yes a platform lift for mobility impaired customers.

      Refreshments

      First Class customers can find a comfy seat and enjoy complimentary soft drinks, light snacks and newspapers. A full bar is available at both locations for the purchase of alcoholic drinks

      Lounge Availability

      You can enjoy the First Class Lounge up to two hours (see Note below) before your outward journey and for an hour after your inward journey on the travel date shown on your ticket.
      Note - Access time before your outward journey is reduced to one hour at peak times (15:00-19:00 on Thursdays and Fridays) for First Advance ticket holders only

       

      Tickets Accepted:

      Virgin Business, First Open or Advance First tickets. Caledonian Sleeper First tickets. You can only enter the lounge on the travel date shown on your ticket.

       

      Concessions for Standard Class sleeper customers

      No

      Mon-Fri 06:45 to 23:00
      Saturday 06:45 to 20:00
      Sunday 10:00 to 23:00
    • Seated Area
    • Waiting Room

      Located by the entrance to platforms 16-18 

    • Trolleys
    • Station Buffet
      Coffee shop Café Coffee kiosk Food vending machine Public House/Bar Food outlet (Seating available) Food outlet (Seating unavailable)
    • Toilets

      These are located by the entrance to platforms 1-3

      There are also accessible showers located in the First Class Lounge, shared between Caledonian Sleeper and Virgin Trains

    • Baby Change
    • Showers
    • Telephones
      Usage Type: Cards And Coins
    • Wi Fi
      Find WiFi Hotspots around London Euston station
    • Web Kiosk
    • Post Box
      Located on the concourse opposite the escalators to the Underground
    • Tourist Information

      Transport for London Visitor Centre I located on the main concourse. 

    • Atm Machine
      Located outside the station Located on concourse Located outside main entrance
    • Bureau De Change
    • Shops
      Shoe repairer Wide range of shops Pharmacy Off Licence Passport Photo Booth
  • Accessibility and mobility access
    • Helpline

      Disabled assistance is available to and from platforms, the car park and the taxi rank & drop off area. You can request this from the Mobility Assistance Reception that can be found on the main concourse between Boots & the ticket office, from the Information Point in the centre of the Main Concourse or from any member of staff. It is preferred if assistance is booked 24 hours in advance using the following numbers of the train company you are travelling with:

      Upon arrival customer may have to wait up to 5 minutes for assistance to arrive. We advise customer to wait on-board for staff. Customers waiting longer may wish to contact reception on 0207 922 6482.

    • Staff Help Available

      Help is available from the Information Point in the centre of the main concourse, ask a member of station staff or from the Mobility Assistance Reception (if closed please use number on the reception door door) or see any member of station staff. Mobility Assistance Reception is open 07:00-23:00 Monday to Saturday and 08:00-23:00 on Sunday 

      Disabled assistance is available to and from platforms, the car park and the taxi rank & drop off area. You can request this from the Mobility Assistance Reception that can be found on the main concourse between Boots & the ticket office, from the Information Point in the centre of the Main Concourse or from any member of staff. It is preferred if assistance is booked 24 hour in advance using the following numbers of the train company you are travelling with:

      Mon,Tue,Wed 04:30 to 01:30
      Saturday 04:30 to 02:00
      Sunday 05:15 to 01:30
    • Induction Loop
    • Accessible Ticket Machines
      Mobility Assistance will help passengers buying tickets if required. 
    • Height Adjusted Ticket Office Counter
      Virgin Trains have a height adjusted ticket counter which can be found in the ticket office on the left hand side of the Main Concourse when entering the station. London Midland do not have a height adjusted counter at this station. There is also a lowered counter in the Mobility Assistance Lounge.
    • Ramp For Train Access
    • Accessible Taxis

      The route to the main taxi pick up point has steps, so anyone with mobility problems can use the disabled taxi pick up point reached via the lifts.

      You can request assistance to and from the taxi rank can using the telephones at the top of the stairs and at the taxi set down point. Or by telephoning Mobility Assistance at London Euston on 0207 922 6482.

      The main taxi rank is beneath the station and is reached via the lifts next to the main ticket office or the stairs by the entrance to the Underground.

    • Nearest Stations With More Facilities

       For step-free access to Underground services, we recommend using Kings Cross St Pancras Underground Station

    • National Key Toilets

      These are located adjacent to the main public toilets, by the entrance to platforms 1-3.

    • Step Free Access

      Suitable for disabled passengers. Level access to all platforms via ramps. Lifts provided between concourse, taxi & car park and London Underground ticket hall.

      Lift access is available to the Underground ticket hall, however the Underground station itself has only escalators & stairs. Nearby Euston Square station has step-free access Westbound only to the Circle, Hammersmith & City and Metropolitan Lines. For more information on the accessibility on London Transport click here.


      Coverage: whole Station
    • Ticket Gates
      There are ticket gates at the entrances to platforms 1 - 3 & 8 - 11 and can be accessed by wide gates.
    • Impaired Mobility Set Down

      Assistance is available to and from platforms, the car park and the taxi rank. You can request this from the Mobility Assistance Lounge Reception that can be found on the left hand side of the main entrance or from the Information Point in the centre of the Main Concourse or from any member of staff. It is advised to use the Mobility assistance number at London Euston Station on 02079226482 if being booked on the day. It is preferred if assistance is booked 24 hour in advance using the following numbers of the train company you are travelling with.

    • Wheelchairs Available
  • Car park information
    • Cycle Storage
      Spaces: 415
      Sheltered: Yes
      Cctv: true
      Location: On platform 18 at buffer end, West Colonnade opposite Sainsbury's, alongside station entrance, East Colonnade opposite M&S and to the rear of Nandos and Cafe Rouge
      Type: Stands
    • Rail Replacement Services

      Go to Platform 2, there is a gate adjacent to the station from the main road. 

    • Taxi Rank

      The taxi rank is located beneath the station.

    • Onward Travel

      Buses are available from Euston bus station next to the railway station. All Transport for London buses are accessible by step free access.

      More information about Transport for London buses can be found here

    • Metro Services

      Euston Underground station has access to the Northern Line and the Victoria Line. Lift access is available to the Underground ticket hall, however the Underground station itself has only escalators & stairs. Nearby Euston Square station has access to the Circle, Hammersmith & City and Metropolitan Lines. For more information on the accessibility on London Transport click here.

      The Underground station is very busy, especially during the morning and evening peaks. It will likely be quicker for customers to walk or catch a bus to nearby Warren Street or King's Cross St. Pancras instead.

    • Cycle Hire

  • Passenger services
    • Customer Service
      Monday-Sunday 07:00-23:00 

      Available from the Customer Information Point in the centre of the concourse. Alternatively customers can seek information and assistance from the ticket office or the Mobility Assistance Reception.

    • Left Luggage

      Operator Name: Excess Baggage Company
      https://www.left-baggage.co.uk/index/locations
    • Lost Property

      Operator Name: Excess Baggage Company
      http://www.lostproperty.org/locations.php
      Mon-Fri 09:00 to 17:30

Live departures & arrivals

Buy tickets

  • No booking fees
  • No card charges
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