London Paddington

Station

Station message

London Paddington station has a one way system in operation at busy times.

This will be in place at the country end of London Paddington station. Due to the sail bridge section being so narrow, passengers entering from H&C or Canalside will use the taxi facility route.

Facilities at a glance

Toilets
Parking
ATM
Ticket Office
Wifi
Ticket machine
Step free access
Refreshment facilities

General service information
- Staffing Level
  
  Full time
- Closed Circuit Television
- Information Available From Staff
  
  Yes - from help point
  Yes - from information point
  Yes - from ticket office
- Information Services Open
  
  Mon-Fri - 24h
  Saturday - 24h
  Sunday - 24h
- CIS
  
  Departure Screens
  Announcements
  Arrival Screens
- Customer Help Points
Ticket buying and collection
- Ticket Office
- Prepurchase Collection
- Ticket Machine
- Oystercard Issued
- Oystercard Topup
- Use Oystercard
- Always Show Oyster Card Fields
- Smartcard Issued
- Smartcard Validator
- Travelcard
  
  Zone 1
All station facilities
- First Class Lounge
  
  Located
  
  Platform 1.
  
  Tickets Accepted
  
  All First Class.
  
  Facilities
  
  The First Class lounge offers the choice of a modern, comfortable bar area or the traditional, Victorian feel lounge.
  
  The modern extension has armchairs and tables with a bar offering complimentary refreshments. It also has workstations with access to the Internet.
  
  There is a large screen TVs showing Sky News and also a departures board showing train times.
  
  The Victorian lounge offers old world splendour and comfort, with large armchairs and soft lighting, making it the perfect area to relax.
  
  There is also a pre-bookable conference room which can seat up to eight people. Call 0207 313 1109 for more information.
  
  Refreshments
  
  Bar offering complimentary refreshments.
  
  Wi-Fi
  
  Available.
  
  Showers
  
  No.
  
  Concessions for Standard Class sleeper customers
  
  Yes.
  
  Mon-Fri 05:00 to 23:30
  Saturday 05:00 to 21:00
  Sunday 10:00 to 23:30
- Seated Area
- Waiting Room
  
  Mon-Fri 07:00 to 22:00
  Saturday 07:00 to 22:00
  Sunday 07:00 to 22:00
  
  Platform 12
- Trolleys
- Station Buffet
  
  Coffee shop Buffet Coffee kiosk Public House/Bar Food outlet (Seating available) Food outlet (Seating unavailable)
- Toilets
  
  Accessible toilets are located on Platforms 1 & 12 and baby changing facility's can be found on Platform 12
- Baby Change
- Showers
- Telephones
  
  Usage Type: Cards And Coins
- Wi Fi
  
  Find WiFi Hotspots around London Paddington station
- Post Box
  
  Located on the concourse
- Tourist Information
- Atm Machine
  
  Located on concourse
- Bureau De Change
- Shops
  
  News agent Flower stall Shoe repairer Wide range of shops Mini supermarket Pharmacy Convenience store High street shops Off Licence Passport Photo Booth
Accessibility and mobility access
- Helpline
  
  0800 1971329
  
  https://www.nationalrail.co.uk/
- Staff Help Available
  
  Assistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance: Great Western Railway - 0800 197 1329 Heathrow Express - 0208 757 2700
  
  Mon-Sun
- Induction Loop
- Accessible Ticket Machines
- Height Adjusted Ticket Office Counter
- Ramp For Train Access
- Accessible Taxis
  
  All London Black Cabs can accommodate wheelchair passengers without wheelchair users having to leave their wheelchair. There is also a separate collection point for prebooked taxis also further away from the lifts.
- Accessible Public Telephones
  
  Main Concourse
- National Key Toilets
  
  Accessible toilets are located on Platforms 1 & 12
- Step Free Access
  
  Disabled passengers can access all areas of the station via lifts and escalators. There is level access to all platforms including access to the London Underground via lifts and escalators.
  All exits in the station are able to be accessed by disabled passengers.
  
  Coverage: whole Station
- Ticket Gates
  
  Platforms 1, 8 & 9 don't have ticket gates but all gates are wide have access
- Impaired Mobility Set Down
  
  There is a manned drop off point at the Taxi Deck above platform 12. Mobility assistance is available from this point. It is preferred if this assistance is booked 24 hours in advance. on 0800 197 1329. Monday - Friday 08:00 -20:00 and Saturday & Sunday 09:00 and 17:00.
- Wheelchairs Available
Car park information
- Cycle Storage
  
  Spaces: 682
  Sheltered: Yes
  Cctv: Yes
  Location: On platform 8/9 and 10
  Annotation: Spaces are available on platforms 8, 9, 10 & 11 for all station users.
  Type: Compound,Stands
- CarPark
  
  Parking charges
  Operator Name: A P C O A Parking ( U K) Limited
  Name: Station Car Park
  Spaces: 152
  
  Number Accessible Spaces: 7
  Accessible Spaces Note: Parking is chargeable for all vehicles
  Accessible Car Park Equipment: Yes
  Cctv: Yes
  
  Open:
  Mon-Fri - 24h
  Saturday - 24h
  Sunday - 24h
  
  Website: https://www.nationalrail.co.uk/
- Taxi Rank
  
  The taxi deck is situated above Platform 12 and is accessed via the concourse and platform 12, which has escalators and lifts to the upper level to the covered marshalled taxi rank. A queuing system is in operation. There is also a separate collection point for pre-booked taxis and a drop off point
- Onward Travel
  Buses
  
  Can be found on near by streets. All Transport for London buses are accessible by step free access.
  
  More information about Transport for London buses can be found here
  
  All Transport for London bus routes are served by low-floor vehicles, with a dedicated wheelchair space and an access ramp. They can also 'kneel' to reduce the step-up from the pavement. More info can be found on Transport for London's website here
  
  Drop Off
  
  There are 2 drop off / pick up points (waiting is not permitted):
  1. The APCOA car park entrance is on Bishops Bridge Road between Westbourne Bridge and Eastbourne Terrace. Sat nav code W2 6AA. Eastbourne Terrace is now open.
  2. The taxi rank off Bishops Bridge Road - you are not allowed to leave the vehicle unattended.
  Disabled passengers can use the taxi rank above platform 12.
  
  The car park is at the end of platform 1, around 400m from the station. The route is step-free.
- Metro Services
  
  Tube Lines.
- Airport
  
  Heathrow Express and TfL Rail to Heathrow Airport
- Cycle Hire
  
  There are Santander hire cycles available near this station.
Passenger services
- Customer Service
  
  Please call our Customer Services Centre on 03457 000 125 (07:00-22:00 every day)
- Left Luggage
  
  Operator Name: Excess Baggage Company
  
  https://www.excess-baggage.com/
- Lost Property
  
  Operator Name: Excess Baggage Company
  
  http://www.lostproperty.org/locations.php
  
  Mon-Fri 09:00 to 17:30

Station

London Paddington

Ticket office opening hours:

Station message

Facilities at a glance

Live departures & arrivals

Station

London Paddington

Ticket office opening hours:

Station message

Facilities at a glance

Live departures & arrivals

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