Skip to main content
Read more
Transport for Wales logo


Submitted by admin-ormdigital on Wed, 07/22/2020 - 10:24

Station message

If you have arranged assisted travel and are travelling from this station then please go to the Network Rail reception office, located on Platform 1, to obtain the booked assistance.

Facilities at a glance

  • Toilets
  • Parking
  • ATM
  • Ticket Office
  • Wifi
  • Ticket machine
  • Step free access
  • Refreshment facilities
  • General service information
    • Staffing Level
      Full time
    • Closed Circuit Television
    • Information Available From Staff
      Yes - from help point
      Yes - from information point
      Yes - from ticket office
    • Information Services Open
      Mon-Fri - 24h
      Saturday - 24h
      Sunday - 24h
    • CIS
      Departure Screens
      Arrival Screens
    • Customer Help Points
  • Ticket buying and collection
    • Ticket Office
    • Prepurchase Collection
    • Ticket Machine
    • Oystercard Issued
    • Oystercard Topup
    • Use Oystercard
    • Always Show Oyster Card Fields
    • Smartcard Issued
    • Smartcard Validator
    • Travelcard
      Zone 1
  • All station facilities
    • First Class Lounge


      Platform 1.

      Tickets Accepted

      All First Class.


      The First Class lounge offers the choice of a modern, comfortable bar area or the traditional, Victorian feel lounge.

      The modern extension has armchairs and tables with a bar offering complimentary refreshments. It also has workstations with access to the Internet.

      There is a large screen TVs showing Sky News and also a departures board showing train times.

      The Victorian lounge offers old world splendour and comfort, with large armchairs and soft lighting, making it the perfect area to relax.

      There is also a pre-bookable conference room which can seat up to eight people. Call 0207 313 1109 for more information.


      Bar offering complimentary refreshments.





      Concessions for Standard Class sleeper customers



      Mon-Fri 05:00 to 23:30
      Saturday 05:00 to 21:00
      Sunday 10:00 to 23:30
    • Seated Area
    • Waiting Room
      Mon-Fri 07:00 to 22:00
      Saturday 07:00 to 22:00
      Sunday 07:00 to 22:00
      Platform 12
    • Trolleys
    • Station Buffet
      Coffee shop Buffet Coffee kiosk Public House/Bar Food outlet (Seating available) Food outlet (Seating unavailable)
    • Toilets
      Accessible toilets are located on Platforms 1 & 12 and baby changing facility's can be found on Platform 12
    • Baby Change
    • Showers
    • Telephones
      Usage Type: Cards And Coins
    • Wi Fi
    • Post Box
      Located on the concourse
    • Tourist Information
    • Atm Machine
      Located on concourse
    • Bureau De Change
    • Shops
      News agent Flower stall Shoe repairer Wide range of shops Mini supermarket Pharmacy Convenience store High street shops Off Licence Passport Photo Booth
  • Accessibility and mobility access
    • Helpline
      0800 1971329
    • Staff Help Available
      Assistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance: Great Western Railway - 0800 197 1329 Heathrow Express - 0208 757 2700
    • Induction Loop
    • Accessible Ticket Machines

    • Height Adjusted Ticket Office Counter
    • Ramp For Train Access
    • Accessible Taxis
      All London Black Cabs can accommodate wheelchair passengers without wheelchair users having to leave their wheelchair. There is also a separate collection point for prebooked taxis also further away from the lifts.
    • Accessible Public Telephones

      Main Concourse

    • National Key Toilets
      Accessible toilets are located on Platforms 1 & 12
    • Step Free Access

      Disabled passengers can access all areas of the station via lifts and escalators. There is level access to all platforms including access to the London Underground via lifts and escalators.

      All exits in the station are able to be accessed by disabled passengers.

      Coverage: whole Station
    • Ticket Gates
      Platforms 1, 8 & 9 don't have ticket gates but all gates are wide have access
    • Impaired Mobility Set Down

      There is a manned drop off point at the Taxi Deck above platform 12. Mobility assistance is available from this point. It is preferred if this assistance is booked 24 hours in advance.  on 0800 197 1329. Monday - Friday 08:00 -20:00 and Saturday & Sunday 09:00 and 17:00. 

    • Wheelchairs Available
  • Car park information
    • Cycle Storage
      Spaces: 682
      Sheltered: Yes
      Cctv: Yes
      Location: On platform 8/9 and 10
      Annotation: Spaces are available on platforms 8, 9, 10 & 11 for all station users.
      Type: Compound,Stands
    • CarPark
      Parking charges 
      Operator Name: A P C O A Parking ( U K) Limited
      Name: Station Car Park
      Spaces: 152

      Number Accessible Spaces: 7
      Accessible Spaces Note: Parking is chargeable for all vehicles
      Accessible Car Park Equipment: Yes
      Cctv: Yes

      Mon-Fri - 24h
      Saturday - 24h
      Sunday - 24h

    • Taxi Rank

      The taxi deck is situated above Platform 12 and is accessed via the concourse and platform 12, which has escalators and lifts to the upper level to the covered marshalled taxi rank. A queuing system is in operation.  There is also a separate collection point for pre-booked taxis and a drop off point

    • Onward Travel


      Can be found on near by streets. All Transport for London buses are accessible by step free access.

      More information about Transport for London buses can be found here

      All Transport for London bus routes are served by low-floor vehicles, with a dedicated wheelchair space and an access ramp. They can also 'kneel' to reduce the step-up from the pavement. More info can be found on Transport for London's website here

      Drop Off

      There are 2 drop off / pick up points (waiting is not permitted):

      1. The APCOA car park entrance is on Bishops Bridge Road between Westbourne Bridge and Eastbourne Terrace. Sat nav code W2 6AA. Eastbourne Terrace is now open.
      2.  The taxi rank off Bishops Bridge Road - you are not allowed to leave the vehicle unattended.

      Disabled passengers can use the taxi rank above platform 12.

      The car park is at the end of platform 1, around 400m from the station. The route is step-free.

    • Metro Services

      Tube Lines.

    • Airport

      Heathrow Express and TfL Rail to Heathrow Airport

    • Cycle Hire
      There are Santander hire cycles available near this station. 
  • Passenger services
    • Customer Service
      Please call our Customer Services Centre on 03457 000 125 (07:00-22:00 every day)
    • Left Luggage

      Operator Name: Excess Baggage Company
    • Lost Property

      Operator Name: Excess Baggage Company
      Mon-Fri 09:00 to 17:30

Live departures & arrivals

  • Did you know?
    Multiflex Tickets
    Are our lowest Single fare for hundreds of regular journeys
    Available exclusively on our App
  • Did you know?
    Plan ahead. Reserve a place.
    We’re doing all we can to help everyone travel safer at the current time.
    Reserve a place
  • Did you know?
    Travel safer
    You can plan ahead and decide when to travel using our Capacity Checker.
    Let's try it

Discover OUR destinations

Wales has a variety of experiences – explore every cragg, corner and crevice!