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Station

Submitted by admin-ormdigital on Wed, 07/22/2020 - 10:24

Station message

January 2021 - In line with current restrictions, Ludlow ticket office will remain closed until mid-February.

Facilities at a glance

  • Toilets
  • Parking
  • ATM
  • Ticket Office
  • Wifi
  • Ticket machine
  • Step free access
  • Refreshment facilities
  • General service information
    • Staffing Level
      Part time
    • Closed Circuit Television
    • Information Available From Staff
      Yes - from help point
      Yes - from ticket office
    • Information Services Open
      Mon-Fri 06:00 to 17:00
      Saturday 06:00 to 14:00
      Sunday
    • CIS
      Departure Screens
      Announcements
    • Customer Help Points
  • Ticket buying and collection
    • Ticket Office
    • Prepurchase Collection
    • Ticket Machine
    • Oystercard Issued
    • Use Oystercard
    • Always Show Oyster Card Fields
    • Smartcard Issued
    • Smartcard Topup
    • Smartcard Validator
    • Penalty Fares
      https://tfwrail.wales/policies-and-reports/revenue-protection-policy
  • All station facilities
    • First Class Lounge
    • Seated Area
    • Trolleys
    • Station Buffet
    • Toilets
    • Baby Change
    • Showers
    • Telephones
    • Wi Fi
    • Web Kiosk
    • Post Box
    • Tourist Information
    • Atm Machine
    • Bureau De Change
    • Shops
  • Accessibility and mobility access
    • Helpline
      03333 211202
      https://www.nationalrail.co.uk/
      Mon-Sun 08:00 to 20:00
    • Staff Help Available
      No platform staff available at the station however assistance is provided by the Conductor on the train.
    • Induction Loop
    • Accessible Ticket Machines

      This machine does not accept cash.  Payment is by major debit and credit cards only.

    • Height Adjusted Ticket Office Counter
    • Ramp For Train Access
    • Nearest Stations With More Facilities

      To go to the Transport for Wales Active Travel Station Map please follow the below link. Please be advised that it is still in development and completion is expected at end of 2021. www.tfw.dev.activemap.co.uk 


      Crs Code: LEO
    • National Key Toilets
    • Step Free Access
      Category B1

      Step free access to Platform 1 (to Shrewsbury) from the car park.  Platform 2 (to Hereford) is accessed via a footbridge with steps or a long steep footpath from the station forecourt to the path at the mouth of the tunnel. On the other side of the tunnel mouth is a compliant ramped path leading to the platform which also connects with the town. This path is not part of the station

      For full station facilities as stated in the Accessible Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations.



      Coverage: no Part Of Station
    • Impaired Mobility Set Down
      Set down and pick up in the station car park, adjacent to the station building.
    • Wheelchairs Available
  • Car park information
    • Cycle Storage
      Spaces: 10
      Sheltered: No
      Cctv: Yes
      Location:

      Limited cycle stands are available on Platform 2.


      Type: Stands
    • CarPark

      Visit www.ncp.co.uk for parking prices. 


      Operator Name: National Car Parks Ltd
      Name: Ludlow Station Car Park
      Spaces: 37

      Number Accessible Spaces: 2
      Accessible Car Park Equipment: Yes
      Accessible Car Park Equipment Note: This car park is accredited with a Disabled Parking Award run by D M U K. Visit http://www.dpaward.org for further information.
      Cctv: Yes

      Open:
      Mon-Sun

      Website: http://www.ncp.co.uk/
    • Rail Replacement Services
      Rail replacement services depart from the main road adjacent to the station building, unless otherwise stated on the station poster boards.
    • Cycle Hire

  • Passenger services
    • Customer Service
      Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales
    • Left Luggage
      https://www.nationalrail.co.uk/
    • Lost Property

      Operator Name: Managed by Transport for Wales
      https://www.nationalrail.co.uk/

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