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Station

Submitted by admin-ormdigital on Wed, 07/22/2020 - 10:24

Facilities at a glance

  • Toilets
  • Parking
  • ATM
  • Ticket Office
  • Wifi
  • Ticket machine
  • Step free access
  • Refreshment facilities
  • General service information
    • Staffing Level
      Part time
    • Closed Circuit Television
    • Information Available From Staff
      Yes - from ticket office
    • Information Services Open
      Mon-Fri 07:15 to 15:30
      Saturday 08:15 to 16:30
      Sunday
    • CIS
      Departure Screens
      Arrival Screens
    • Customer Help Points

      Ticket office for advice only

  • Ticket buying and collection
    • Ticket Office
    • Prepurchase Collection
      Ticket Office: Yes
      Ticket Machine: Yes
    • Ticket Machine
    • Oystercard Issued
    • Use Oystercard
    • Always Show Oyster Card Fields
    • Smartcard Issued
    • Smartcard Topup
      Ticket Office: Yes
      Ticket Machine: Yes
    • Smartcard Validator
    • Smartcard Comments

       Load a pre-purchased season ticket onto a smartcard using the smartcard validator or the ticket vending machine.

    • Penalty Fares
      https://tfwrail.wales/policies-and-reports/revenue-protection-policy
  • All station facilities
    • First Class Lounge
    • Seated Area
    • Trolleys
    • Station Buffet
    • Toilets
    • Baby Change
    • Showers
    • Telephones
      Usage Type: Cards And Coins
    • Wi Fi
    • Web Kiosk
    • Post Box
    • Tourist Information
    • Atm Machine
    • Bureau De Change
    • Shops
  • Accessibility and mobility access
    • Helpline
      03333 211202
      https://www.nationalrail.co.uk/
      Mon-Sun 08:00 to 20:00
    • Staff Help Available
      No platform staff available at the station however assistance is provided by the Conductor on the train.
    • Induction Loop
    • Accessible Ticket Machines

      The ticket machine takes debit and credit cards only. 

    • Height Adjusted Ticket Office Counter
    • Ramp For Train Access
    • Nearest Stations With More Facilities

      To go to the Transport for Wales Active Travel Station Map please follow the below link. Please be advised that it is still in development and completion is expected at end of 2021. www.tfw.dev.activemap.co.uk 

    • National Key Toilets
    • Step Free Access
      Category B
      Step free access to the platform from the car park
      For full station facilities as stated in the Accessible Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations.


      Coverage: whole Station
    • Impaired Mobility Set Down
    • Wheelchairs Available
  • Car park information
    • Cycle Storage
      Spaces: 10
      Sheltered: Yes
      Cctv: No
      Location:

      Near the station entrance.


      Type: Stands
    • CarPark

      Operator Name: Transport for Wales
      Name: Station Car Park
      Spaces: 34
      Free: Yes
      Number Accessible Spaces: 3
      Accessible Car Park Equipment: Yes
      Cctv: Yes

      Open:
      Mon-Sun

      Website: https://www.nationalrail.co.uk/
    • Rail Replacement Services

      Wait at the bus stop outside the station

    • Onward Travel

      The X43 service between Merthyr and Brecon does not accept National Rail tickets. Customers must purchase separate tickets for the bus and rail sections of their journey.

      Buy a Merthyr Tydfil PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info

  • Passenger services
    • Customer Service
      Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales
    • Left Luggage
      https://www.nationalrail.co.uk/
    • Lost Property

      Operator Name: Managed by Transport for Wales
      https://www.nationalrail.co.uk/

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