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Station

Submitted by admin-ormdigital on Wed, 07/22/2020 - 10:24

Facilities at a glance

  • Toilets
  • Parking
  • ATM
  • Ticket Office
  • Wifi
  • Ticket machine
  • Step free access
  • Refreshment facilities
  • General service information
    • Staffing Level
      Full time
    • Closed Circuit Television
    • Information Available From Staff
      Yes - from information point
      Yes - from ticket office
    • Information Services Open
      Information available from Travel Centre at these times .
    • CIS
      Departure Screens
      Announcements
      Arrival Screens
    • Customer Help Points

      Customer Information Point on Main Concourse. Open 08:30 till 18:30 Monday to Saturday, 09:30 till 18:30 Sunday

  • Ticket buying and collection
    • Ticket Office
    • Prepurchase Collection
      Ticket Office: Yes
      Ticket Machine: Yes
    • Ticket Machine
    • Oystercard Issued
    • Use Oystercard
    • Always Show Oyster Card Fields
    • Smartcard Issued
    • Smartcard Topup
    • Smartcard Validator
    • Penalty Fares
      TP
  • All station facilities
    • First Class Lounge

      Located

      South end of Platform 3

      Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges

      Tickets Accepted

      • Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train
      • Any First Class Open ticket valid for travel on the London North Eastern Railway route
      • London North Eastern Railway First Advance (routed LNER /LNER & connections)
      • London North Eastern Railway First Class Reader Offer (routed LNER /LNER & connections)
      • London North Eastern Railway Rewards First Class Leisure Single (routed LNER / LNER & connections)
      • London North Eastern Railway Self Print First Class Upgrade voucher (routed LNER/LNER& connections)
      • Inclusive Tour Tickets (Superbreaks etc)
      • Weekend First

      Restricted tickets

      • All First Class tickets valid only on other train operators, including Caledonian Sleepers

       

      Facilities

      Toilets / Meeting rooms, TV, newspapers

      Refreshments

      Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits

      Wi-Fi

      Yes

      Showers

      No

      Mon-Fri 06:15 to 21:00
      Saturday 06:15 to 17:00
      Sunday 10:00 to 21:00
    • Seated Area
    • Trolleys
    • Station Buffet
      Coffee shop Food vending machine Public House/Bar Food outlet (Seating available)
    • Toilets
      The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4.
    • Baby Change
    • Showers
    • Telephones
      Usage Type: Cards And Coins
    • Wi Fi
    • Web Kiosk
    • Post Box
      Outside the station
    • Tourist Information
    • Atm Machine
    • Bureau De Change
    • Shops

      Paperchase, WH Smith, Boots, Sainsbury, Costa, Cafe Nero, Ugots, Pumpkin Cafe and ATM Coffee.

  • Accessibility and mobility access
    • Staff Help Available

      Assistance meeting point is Customer Information Point in main concourse

      Mon-Fri 04:00 to 00:15
      Saturday 04:00 to 23:30
      Sunday 07:00 to 00:15
    • Induction Loop
    • Accessible Ticket Machines

      Accessible machine are located on the main concourse 

    • Height Adjusted Ticket Office Counter

      Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window

    • Ramp For Train Access
    • Accessible Public Telephones

      Platform 3

    • National Key Toilets
      The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3/4.
    • Step Free Access

      Level/ramp access to all platforms. Underpass with lifts to platforms 3 & 4, access to platforms 5-8 is via a steep ramp.

       


      Coverage: whole Station
    • Ticket Gates
    • Impaired Mobility Set Down
    • Wheelchairs Available
  • Car park information
    • Cycle Storage
      Spaces: 122
      Sheltered: Yes
      Cctv: Yes
      Location: Platform 12 at the south end of the station and outside the Station Management Centre at the north end of the station.
      Annotation:

      28 stands accommodating 56 cycles


      Type: Stands
    • CarPark
      Car parking 1:

      For a map of how to get to the car park, please click here.


      Operator Name: London North Eastern Railway
      Name: Long Stay Car Park
      Spaces: 454

      Number Accessible Spaces: 17
      Accessible Spaces Note: Parking is chargeable for all vehicles. Weekday Off Peak rates are applied from 10:00.
      Accessible Car Park Equipment: Yes
      Cctv: Yes

      Open:
      Mon-Sun 04:00 to 23:00

      Website: https://www.nationalrail.co.uk/

      Car parking 2:

      Operator Name: London North Eastern Railway
      Name: Short stay
      Spaces: 27

      Number Accessible Spaces: 3
      Accessible Spaces Note:

      The short stay car park has 20 normal spaces 3 accessible spaces 4 drop off/ pick up and 4 motorcycle spaces 


      Accessible Car Park Equipment Note:

      Short Stay Car Park, first twenty minutes free of charge.


      Cctv: Yes

      Website: https://www.nationalrail.co.uk/

    • Rail Replacement Services

      Rail Replacement Coaches leave from the front of the station.

    • Taxi Rank

      Newcastle is a large station, taxis are available 24/7 from the station taxi rank.

    • Onward Travel

      Information to plan your onward journey is available in a printable format here

    • Metro Services

      Tyne & Wear 'Metro' runs from platforms adjacent to station concourse. For details: www.nexus.org.uk

       

    • Airport

      Tyne & Wear 'Metro' provides a daily, frequent direct train service to the Newcastle airport terminal. For details: www.nexus.org.uk

       

    • Port

      Bus to DFDS ferry terminal departs from the end of the short stay car park.

  • Passenger services
    • Customer Service

      We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

    • Left Luggage
      https://www.nationalrail.co.uk/
    • Lost Property
      https://www.nationalrail.co.uk/

Live departures & arrivals

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